• Leading and taking ownership of complex and strategic Vodafone Global Enterprise Customer programs and projects.• Scope of delivery typically entails standard and non-standard solutions with contract value £20m+ and reporting into C level executive stakeholders.• Providing accurate progress reporting to stakeholders at various levels in accordance with project-specific communications plans.

• Managing 100+ IT projects for high-profile companies across the United Kingdom from designing customers’ infrastructure, and implementation all the way to the go-live phase.• Following DTPM2 methodologies & processes to guarantee quality and consistency in the delivery of services.• Acting as the primary point of contact during the project for all aspects of the engagement with the stakeholders and the account team to ensure expectations are met.• Planning projects timeline and scheduling technical and non-technical resources in a cost-effective manner.

Isilon Storage Division• Mentored and on-boarded 15+ new hires through setting customized development plans.• Delivered regular knowledge-sharing sessions for the whole team to get acquainted with the latest product updates.• Gathered feedback from multiple customers across EMEA region to ensure that company’s SLAs are being met.• Increased the total number of positive CSAT surveys which improved the overall team KPIs by 10-15%.

Isilon Storage Division• Delivered customer best practice training sessions to 50+ support engineers online and offline.• Identified and troubleshot protocol (SMB, NFS) problems, active directory issues, network faults, and performance fluctuations.• Escalated ownership till issue resolution while maintaining excellent customer experience.

Isilon Storage Division• Provided technical Support for Isilon Scale-Out NAS Solution by investigating and resolving Hardware, Backup, Administration, and File System failures.

Software developer for some ongoing projects at IBM.

• Maintenance of hardware, software and servers room.• Troubleshooting issues with the different equipments.• Getting familiar with the network system of the company.