Omar Abdelkader Email & Phone Number

Cairo, Egypt

• Overseeing operations across B2B and B2C segments, achieving a 35% month-on-month growth in B2C.
• Launched 7 new corporates in H1, reaching six-figure monthly GMV with a 26.35% EBITDA.
• Streamlined operations using advanced route optimization and resource allocation, reducing costs by 20%.
• Implemented modern technologies to improve operational efficiency, driving sustainable growth.

Cairo, Egypt

• Worked in the Intercity Category vertical and scaled it, achieving a 385% increase in bookings and a 376% growth in GMV YoY in 2021.
• Improved the contribution margin of the Intercity Category, achieving growth from -11% to -3% in 2021, from -3% to 10% in 2022, and from 10% to 31% in 2023.
• Built and scaled the Private Bus Feature from scratch, achieving six-figure revenue in 2021, with 802% growth in GMV and 635% growth in bookings YoY. Achieved 412% growth in GMV and 404% growth in bookings in 2022.
• Increased contribution margin from -7% to 18% in 2021, closing 2023 with a 32% contribution margin.
• Improved fulfillment, reliability, and travel ratings by 20%, 60%, and 40% YoY, respectively, receiving positive feedback from key stakeholders.
• Collaborated with cross-functional teams to enhance network utilization by 30%, contributing to overall business success.

• Fostered a customer-centric culture, leveraging technology to enhance customer journey and experience.
• Developed KPIs to measure customer satisfaction and implemented data-driven strategies for continuous improvement.
• Built strong customer relationships using digital tools, increasing loyalty and retention rates.

• Handled customer inquiries and resolved issues effectively, ensuring high satisfaction levels.
• Collected feedback to identify areas for service improvement and enhance customer experience.
• Provided accurate information on products and services, contributing to positive brand perception.