● Overseeing operations across B2B and B2C segments, achieving a 35% month-on-month growth in B2C.● Launched 7 new corporates in H1, reaching six-figure monthly GMV with a 26.35% EBITDA.● Streamlined operations using advanced route optimization and resource allocation, reducing costs by 20%.● Implemented modern technologies to improve operational efficiency, driving sustainable growth.

● Worked in the Intercity Category vertical and scaled it, achieving a 385% increase in bookings and a 376% growth in GMV YoY in 2021.● Improved the contribution margin of the Intercity Category, achieving growth from -11% to -3% in 2021, from -3% to 10% in 2022, and from 10% to 31% in 2023.● Built and scaled the Private Bus Feature from scratch, achieving six-figure revenue in 2021, with 802% growth in GMV and 635% growth in bookings YoY. Achieved 412% growth in GMV and 404% growth in bookings in 2022.● Increased contribution margin from -7% to 18% in 2021, closing 2023 with a 32% contribution margin.● Improved fulfillment, reliability, and travel ratings by 20%, 60%, and 40% YoY, respectively, receiving positive feedback from key stakeholders.● Collaborated with cross-functional teams to enhance network utilization by 30%, contributing to overall business success.

● Fostered a customer-centric culture, leveraging technology to enhance customer journey and experience.● Developed KPIs to measure customer satisfaction and implemented data-driven strategies for continuous improvement.● Built strong customer relationships using digital tools, increasing loyalty and retention rates.

● Handled customer inquiries and resolved issues effectively, ensuring high satisfaction levels.● Collected feedback to identify areas for service improvement and enhance customer experience.● Provided accurate information on products and services, contributing to positive brand perception.