Omar Elshargabi Email & Phone Number

Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Dubai, United Arab Emirates

•Achieve business objectives in the assigned territory (UAE) in the segment(hotels and travel) from different channels. Building effective commercialrelationships, improving brand visibility and promoting the company´sproducts and services.•Prospecting and answering questions from potential clients through differentchannels, meeting SLAs and generating customer loyalty and commercialretention through exceptional customer levels.•Managing post-sale escalations, conflicts resolution and making sure theexpectations between commercial accounts and customers are met andexceeded. Coordinate closely with different teams (sales, sales support,customer service) to align products with customer business requirements.•Optimize commercial campaigns with the existing resources between Groupon andthe different accounts (existing and leads). Coordinating between the marketing andfinance departments to optimize resources (economic and human).Attending different events and being the face of the company (trade shows,networking events…).• Develop familiarity with each account business, includingbut not limited to products and/or services, consumerdemographics, consumer ratings, points of competitivedifferentiation, merchant economic model, andrevenue/profit drivers

Cairo Governorate, Egypt

• Maintain daily records for all transactions and generatereports for head office of sales, suppliers, invoices, stocks…• Performing quality controls to ensure and the payment ontime of suppliers invoices• Coordinate shipments from storage, transportation anddelivery of the goods. Entering the daily data from invoicesinto computer internal system and generate weeklyreports.• Continually seeking ways of increasing customers loyalty,retention, satisfaction and spend to reach targets.• Responsible to carry out periodical tasks such as: inventory,promotions, stock control, communicates KPIs.• Acting as first level of communication between head officeprocurement team and vendors. Controlling andregistering all documentation (BOL, List of Shipping,Payments) in our CRM Salesforce.• Assist and leader the weekly meetings with InternalStakeholders or team meetings, and monthly meetings withhead office.

Egypt

• Support the team in the selling process, ensuring thehighest level of client experience• Organize and maintain all files and paperwork and submitany required paperwork to corporate offices on time andwith accuracy• Support the shipping and receiving process and reportsany issues to Store Manager and takes necessary steps toresolve• Assist in the timely movement of merchandise as directedby Store Manager while adhering to all procedures andguidelines, including but not limited to transfers, RTV’s,damages and negatives on hand

Cairo Governorate, Egypt

“Talent Program 2012” Corporate SalesBeing part of the “Future Talent Program 2012” at Egyptair I had the first contactwith the professional world, acquiring a very positive experience in a multinationalcompany, getting involved in different projects and working with different teams inthe areas of: international sales, logistics, marketing and purchasing.Actively participating in the bidding processes and in the development ofcontract terms with different operators and air search engines.Studying and researching market and competitors, providing consultative supportto the departments of communication and marketing to expand and developdifferent channels to capture market and higher rates of customer loyalty (online,B2C, B2B).Analysing sales reports, potential sales and the expansion areas based on ourCRM system with current clients in different segments (tour operators, business,travel agencies, corporation, governmental…).

General Sales, Merchandising And Related Marketing Operations

Tourism & Hotel Management, Tourism And Travel Services Management

Diploma Of Ticketing And Fares, Aviation

Master'S Degree, International Business