• 6+ years of professional experience working as Project/Program Manager.• Project Management supervision.• Managed and supervised administrative and daily program operations, complying with policies and regulations.• Strong Project/Program management skills.• Critical thinking & problem solver.• Risk Management.• Able to meet deadlines in a high-pressure environment.• Successfully implemented 20+ projects from concept to execution, Impacting positive revenue to the company.• Highly organized, with a meticulous attention to details.• Able to manage and adapt to changing priorities.• Coached team members on productivity strategies to accomplish challenging goals.• Met with project stakeholders on regular basis to assess progress and adjust scope, deliverables if required.

• Supervised daily program operations satisfying our client’s needs.• Monitor projects from concept to execution.• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.• Managed demand, planning and procurement of materials to achieve our goals.• Analyzed historical orders of clients so we can facilitate forecast.

• Supported Plantronics on gathering all documentation required as well as prepare it to apply for Drawback.• Able to retrieve more than $1 million dollars in savings.• Lead Import/Export department, as assistant supervisor.• Self-motivated, with a strong sense of personal responsibility.

• Lead export team, preventing all situations that could affect process.• Automate/Innovate different process and procedures of Customs dept. (Export, Import, etc.)• Create requisitions and POs for dept.• In charge of accuracy part number information in system (Oracle & Intrade).

• Provided Technical Assistance to Clients.• In charge of escalation (Supervisor) calls.• Find different solutions for all our customers around the world.