• Provide technical sales support for key products, programs, events, and technical assets including demos, Proof of Concepts (POCs), and workshops for select client engagements.• Collaborate closely with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) to develop territory strategies, identify opportunities, and deliver compelling demos.• Act as a subject matter expert (SME) on IBM’s Digital Sales offerings, guiding clients on the benefits and technical… Show more • Provide technical sales support for key products, programs, events, and technical assets including demos, Proof of Concepts (POCs), and workshops for select client engagements.• Collaborate closely with Digital Sales Specialists (DSS) and Partner Technical Specialists (PTS) to develop territory strategies, identify opportunities, and deliver compelling demos.• Act as a subject matter expert (SME) on IBM’s Digital Sales offerings, guiding clients on the benefits and technical advantages of Red Hat solutions in comparison to competitors.• Lead technical discussions and presentations with clients, showcasing the capabilities of IBM products and how they align with client needs and industry trends.• Drive the adoption of Red Hat technologies by understanding customer challenges and designing innovative solutions that address those challenges.• Support the sales cycle from opportunity identification through to closing, ensuring technical feasibility and alignment with client expectations.• Contribute to the development of sales enablement materials, technical assets, and best practices that enhance the effectiveness of the Digital Sales team. Show less

• Performing in international software support delivery processes and environments.• Responding to client queries and providing remote technical software support in a timely manner.• Collaborate with other support centers and business units to provide seamless problem resolution.• Interacting with clients and IBM functions consistently until problem solution. • Maintaining the highest client satisfaction and relationships even in severe and pressurized… Show more • Performing in international software support delivery processes and environments.• Responding to client queries and providing remote technical software support in a timely manner.• Collaborate with other support centers and business units to provide seamless problem resolution.• Interacting with clients and IBM functions consistently until problem solution. • Maintaining the highest client satisfaction and relationships even in severe and pressurized situations.• Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business.• Employing IBM’s standard support delivery methodologies and tools. • Logging all related activities for each customer query and handling client data securely.• Demonstrate proficiency in the software platform supported by maintaining applicable technical certifications. • Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. • Review diagnostic information to assist in the isolation of a problem cause (which could include, assistance interpreting traces and dumps). Show less

Went through the following:● Principles of Cellular Telecommunications● GSM: Features, Network Components, Terrestrial Interfaces● Common concepts: Channels on the Air Interface, Radio Interface Optimization, Call and Handover Sequences, Microcells● GPRS: Introduction, Terrestrial Interfaces, Air Interface, Signaling● UMTS: Introduction, Network Architecture, Network Services, Protocols, Terrestrial Interfaces, Physical Layer, User Equipment, Radio Resource Management… Show more Went through the following:● Principles of Cellular Telecommunications● GSM: Features, Network Components, Terrestrial Interfaces● Common concepts: Channels on the Air Interface, Radio Interface Optimization, Call and Handover Sequences, Microcells● GPRS: Introduction, Terrestrial Interfaces, Air Interface, Signaling● UMTS: Introduction, Network Architecture, Network Services, Protocols, Terrestrial Interfaces, Physical Layer, User Equipment, Radio Resource Management Functions, Signaling Flow● W-CDMA Theory Show less