Omar Chavez Email and Phone Number
With over 16 years of experience leading teams of up to 1,100 employees in global organizations, I have successfully managed budgets exceeding $50 million and driven EBITDA growth from 9% to 19% (~50% growth) in the financial services sector. My passion lies in business transformation and enhancing customer experience, consistently delivering measurable results, such as achieving an NPS of 85+ for 13 consecutive months.I thrive on empowering my teams to excel through the implementation of data-driven strategies and fostering a culture of accountability and growth. My goal is to leverage my expertise in client success and operations management to create innovative solutions that elevate organizational performance.Specialties:Customer Experience & Client Success:• Customer Experience & NPS Improvement• Customer Retention Strategies• Voice of the Customer (VoC) Programs• Cross-Functional Team Collaboration• Stakeholder Engagement & Relationship BuildingOperations & Process Improvement:• Business Transformation & Process Improvement• Lean Six Sigma Methodologies• Call Center Operations & Strategic Growth• P&L Management & KPI Oversight• Operational Efficiency & Cost Reduction• Change Management & Crisis Response• Data-Driven Decision MakingLeadership & Team Development:• Executive Leadership & Team Development• Training & Mentorship Programs for Leaders• Global Operations Management & Efficiency• Talent Acquisition & Retention Strategies• Culture Building & Employee Engagement Initiatives• Performance Management & Accountability• Vendor Management & Business Presentations• RFP Development & Billing Models• SLA & SOW Attainment
Automate Success
View- Website:
- experian.com
- Employees:
- 14451
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Founder And Ai Business ConsultantAutomate SuccessTexas, United States
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Mce North America DirectorExperian Nov 2021 - PresentAllen, Texas, United States• Improved NPS to 85+ points for 13 months straight, leading a Lean Six Sigma project that enhanced fraud prevention and resolution services• Reduced regulatory penalties by 35%, leading a risk mitigation project in fraud communication processes, ensuring compliance with data privacy laws • Spearheaded fraud prevention initiatives, enhancing compliance and reducing compliance risk by 50% using advanced analytics, process optimization to enhance operational… Show more • Improved NPS to 85+ points for 13 months straight, leading a Lean Six Sigma project that enhanced fraud prevention and resolution services• Reduced regulatory penalties by 35%, leading a risk mitigation project in fraud communication processes, ensuring compliance with data privacy laws • Spearheaded fraud prevention initiatives, enhancing compliance and reducing compliance risk by 50% using advanced analytics, process optimization to enhance operational decision-making• Led a multi-national team of 400+ employees, improving cross-functional collaboration and achieving a 20% productivity increase across all departments• Implemented standardized coaching frameworks, boosting employee performance by 20% and reducing turnover by 15% across 7 departments Show less
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Director Of Call Center ServicesThe Cmi Group, Inc. Jun 2017 - Nov 2021Dallas, Texas• Increased EBITDA from 9% to 19% (~50% growth) through a full business transformation initiative that revamped operational processes and aligned strategy with long-term profitability goals• Turned around an underperforming business unit, increasing revenue by 25% within the first year by overhauling operational workflows and implementing a client-focused business consulting approach• Generated $12M in new Revenue by implementing a strategic consulting framework that focused on… Show more • Increased EBITDA from 9% to 19% (~50% growth) through a full business transformation initiative that revamped operational processes and aligned strategy with long-term profitability goals• Turned around an underperforming business unit, increasing revenue by 25% within the first year by overhauling operational workflows and implementing a client-focused business consulting approach• Generated $12M in new Revenue by implementing a strategic consulting framework that focused on client retention and service delivery improvements• Designed and implemented training programs that boosted employee productivity by 25%, slashed turnover by 55%, and cut onboarding time by 20%, driving efficiency and retention across the organization• Managed and optimized a $40M P&L, exceeding EBITDA growth targets by 8% year-over-year through financial oversight and operational adjustments Show less -
Site DirectorTeletech Sep 2007 - Jun 2017Mcallen, Texas, United States• Led 1,100 employees across 11 Lines of Business, boosting overall team productivity by 30% through strategic leadership, operational efficiency initiatives, and performance-driven coaching• Maintained Top Performer CSAT scores of 85% for two consecutive years, onboarding 200+ employees per quarter while driving a 15% increase in customer satisfaction and operational consistency across high-volume financial service lines• Reduced SLA disruptions by 50% during hacker attacks… Show more • Led 1,100 employees across 11 Lines of Business, boosting overall team productivity by 30% through strategic leadership, operational efficiency initiatives, and performance-driven coaching• Maintained Top Performer CSAT scores of 85% for two consecutive years, onboarding 200+ employees per quarter while driving a 15% increase in customer satisfaction and operational consistency across high-volume financial service lines• Reduced SLA disruptions by 50% during hacker attacks, while elevating eNPS by 20% through rapid-response incident management and enhanced cybersecurity protocols• Enhanced compliance and fraud detection processes, cutting fraud incidents by 25% and reducing regulatory risk by 30%, securing 100% audit compliance for three consecutive years• Delivered $15M in cost savings, optimizing call center efficiency by 18% and reducing first-call resolution times by 25% through data-driven strategies and streamlined workflow enhancements Show less -
Freelance Business ManagerQuality Perfection Fs 2006 - 2007Business manager implementing Quality controls and 5’s.External reports to Client with project benefits analysisDeveloped Action plans that increased profits 20%Developed Performance improvement Plans.Implemented JIT program. Developing a system for quotes and cost of quality processes.Reduced 40% of customer issues with rework processesSix sigma controls and processes implementationResponsible for budget, invoices, quotes and negotiation service contracts for… Show more Business manager implementing Quality controls and 5’s.External reports to Client with project benefits analysisDeveloped Action plans that increased profits 20%Developed Performance improvement Plans.Implemented JIT program. Developing a system for quotes and cost of quality processes.Reduced 40% of customer issues with rework processesSix sigma controls and processes implementationResponsible for budget, invoices, quotes and negotiation service contracts for customers Show less
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Quality ManagerTtna 2005 - 2006Implementing Quality AreaReduced scrap 40% with rework processesQuality control processes Implemented Warehouse inventory procedures implemented.Documented procedures according with ISO StandardsImproving customer satisfaction by reaching the goals established in internal auditsImplementing incoming inspection with AQL sample proceduresDeveloping Customer Action Reports processes to suppliersImplementation of 5’s, Six Sigma Quality control processes reducing… Show more Implementing Quality AreaReduced scrap 40% with rework processesQuality control processes Implemented Warehouse inventory procedures implemented.Documented procedures according with ISO StandardsImproving customer satisfaction by reaching the goals established in internal auditsImplementing incoming inspection with AQL sample proceduresDeveloping Customer Action Reports processes to suppliersImplementation of 5’s, Six Sigma Quality control processes reducing errors by 20%Negotiation in below requirement shipments and rework rates Show less
Omar Chavez Education Details
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Executive Mba -
ItesoEngineer
Frequently Asked Questions about Omar Chavez
What company does Omar Chavez work for?
Omar Chavez works for Automate Success
What is Omar Chavez's role at the current company?
Omar Chavez's current role is Founder and AI Business Consultant.
What schools did Omar Chavez attend?
Omar Chavez attended Quantic School Of Business And Technology, Iteso.
Who are Omar Chavez's colleagues?
Omar Chavez's colleagues are Deliany Brenes, Wanda Tritch, Leann Kershney Naidoo, Luis Arturo Soto Carrera, Javier Ortiz Ureña, Romero Coelho, Sai Krishna Chanda.
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Omar Chavez
Colorado Springs, Co4stephensonstellar.org, jacobs.com, woodburytech.com, woodburytech.com1 +138539XXXXX
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4sumitovant.com, caa.com, alvarezandmarsal.com, roivant.com2 +121276XXXXX
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Omar Chavez
Los Angeles Metropolitan Area3faradayfuture.com, yahoo.com, ff.com4 +142427XXXXX
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