Omar Diaz Email & Phone Number

I am an Information Technology professional with fourteen experience providing help desk support, network support, and system administration support to non-profit and profit based business partners and their distinctive environments. I also provide administrative support to a multi-operating system environment with all related software and hardware that include; but are not limited to:• Building and maintaining laptops/desktops/servers for business users and personal usage• Professional communication skills, and reliable multi-tasking skills in business environments• Extensive experience installing, configuring, assembling and repairing computers, monitors, network infrastructure, servers, telecom devices, and advanced peripherals such as printers and related hardware• Experience managing documentation for users on new or upgraded computer applications and hardware• Effective communicator with business partners, subordinates, supervisors, and executives. • Extensive experience with remote access, LAN/WAN protocols, and VPN setup and deployment.• Managing staff to ensure effectiveness and feasible work load• Manage organization infrastructure across 8 locations throughout San Francisco, and Oakland.• Manage Help-Desk technician and support tickets that require escalation.• Work directly with vendors and negotiate contracts for services rendered.• Document and compile instructional information for staff and off-site system access.• Proficient in Microsoft Domain, AD, Office Suites, 0365, and GPO.• Remotely manage and maintain WIFI networks across all locations.

Listed skills include System Administration, Nonprofits, Program Management, Norton Ghost, and 23 others.