- Collect client requirements/needs and coordinate with the R&D team to enhance the product.- Align customer needs with proposed solutions for successful matches.- Support the sales executive with solution selling to the prospect in the CRM system.- Collaborate with the sales team to develop the sales strategies.- Crafting impactful presentations and demos.- Identify new opportunities & potential markets.- Collaborate with the director on technical aspects of RFP/RFI submissions for large-scale projects.- Build a good relationship & trust with existing clients.- Active in networking, and attending industrial expeditions and events.- Explain technical features and advantages clearly and persuasively

- Requirement Analysis: Understanding the business needs and requirements of the organization to tailor the ERP solution accordingly.- System Configuration: Configuring the ERP system to meet the specific needs of the organization, including setting up modules, workflows, and user permissions.- Customization: Implementing customizations and enhancements to the ERP system as needed to align with unique business processes.- Training: Providing training to end-users on how to use the ERP system effectively, including conducting workshops and creating documentation.- Testing: Conducting thorough testing of the ERP system to identify and resolve any issues before deployment, including integration testing with other systems.- Deployment: Overseeing the deployment of the ERP system, including coordinating with IT teams and ensuring a smooth transition from the old system to the new one.- Post Support: Providing ongoing support to end-users post-implementation, troubleshooting issues, and addressing any concerns that arise.

Transitioning from Store Manager at the Main Branch in Alzahra District to Operations Manager overseeing all branches, I assumed responsibility for all warehouses and vendor account management. In this pivotal role:- I evaluate team performance, drive productivity, and ensure seamless operations.- Meticulously managing financial reporting, curating bespoke packages, and nurturing external partnerships.- Supervising teams across departments, managing schedules efficiently, and training new staff to uphold stellar customer service standards.- Overseeing all warehouses and vendor account management, ensuring streamlined processes, and fostering strong relationships with suppliers.I reached the helm of operational excellence, my journey is defined by unwavering dedication and a relentless pursuit of success.

- Boosted revenue by 65% in the first year through innovative marketing strategies.- Ensured consistent service quality.- Facilitated student admissions to leading English schools in the USA and UK.- Orchestrated logistics for summer programs catering to groups of 10 to 70 students.- Tailored educational programs to match students' abilities and preferences.- Efficiently planned study schedules for timely completion of academic goals.- Stayed updated on industry trends through conference attendance.- Established new partnerships for training and development courses.

- Leveraged personal experience as a student experienced the process of studying abroad to better understand and meet the needs of prospective students.- Being a proactive approach by enrolling in Marketing, E-marketing, self-development, and communication skills courses to enhance expertise in student recruitment strategies.- I applied the newfound knowledge and skills I gained to drive a remarkable 53% increase in sales between 2016 and 2017, demonstrating a tangible impact on enrollment outcomes.