• Coordinate and manage the import process, including tracking shipments, preparing import documentation, and ensuring compliance with customs regulations.• Communicate with suppliers, freight forwarders, and other stakeholders to ensure timely delivery of goods.• Resolve any issues or delays in the import process, such as customs clearance problems or transportation disruptions.• Maintain import records and documentation in accordance with company policies and regulatory requirements.

• Handled 100+ complaints in a timely manner through phone calls, e-mails, and customer face to face meetings. • Used approved systems to log service requests, owners’ interactions such as: (Oracle, We Care, Mystery Shopper and Sales Force) • Ensured the enforcement of community rules and regulations through applying violation process mentioned in Emaar Homeowner manual. • Created daily sites inspection reports to follow up with concerned departments and ensure site perfection.