Omar Martinez Email & Phone Number

San Antonio, TX, US

Santa Clara, CA, US

In my role as a Platform Specialist, I am an expert who directly engages with customers, using a combination of technical and business expertise to develop creative business solutions. Additionally, I serve as a consultant with the ability to provide comprehensive insights and guidance throughout the entire sales process, offering expertise in both.

Waltham, Massachusetts, US

Supporting organizations in Western United States to succeed in their Digital Transformation journeys through professional consultation and ServiceNow automation.

Santa Clara, CA, US

Represented ServiceNow as a subject matter expert in various professional scenarios across enterprise customer landscape· Engaged account stakeholders to support their digital transformation goals· Showcased the latest technologies of ServiceNow throughout sales cycles· Supported the Client Director in managing and building account relationships· Worked.

Arlington, VA, US

Sr. Level ServiceNow Platform Architect & Developer serving federal and government clients· Senior ServiceNow development activities to satisfy requirements set out by project scope· Mentor to junior developers

Irving, TX, US

On the Strategy and Performance Improvement team, I oversaw the enterprise service management software ServiceNow through hands-on technical development and leadership. My position included contributing to departmental process improvement initiatives· Led the team of ServiceNow developers and project teams in prioritization and execution of ongoing.

Irving, TX, US

Oversee 64 rock-star associates with vision, planning, execution and continued service improvement through incident management for the Service Desk, Network Operations Center and Tier I & II of the Clinical and Financial Analyst Teams.Through a positive attitude and core values, I strive to instill energy and worth into our work. Other contributions.

Irving, TX, US

As Service Desk Supervisor, I provided leadership and technical direction to 25 Service Desk associates who provide for the technical support and Incident Management for the entire Christus Health enterprise. I successfully identified opportunities to enhance Service Desk contributions to the organization. Other contributions include, but not limited to:·.

San Antonio, Texas, US

As Sr. Analyst Team Lead, I provide leadership a team of 14 analysts in a top-rated HCA Service Desk. I instill energy and worth into our routines while teaching top performance and exceptional service to our customers. Other contributions include, but not limited to:· Provide leadership for the support team by delivering day to day technical and.

Senior Support Analyst and supervisor of technical support personnel for more than 85 retail clothing outlets spread throughout United States. Other contributions include:· Traveled throughout Texas to new store openings as primary integrator of Point-of Sale hardware, software, computer systems and Point-of-Sale site database· Designed web interface to.