Omar Moore Email & Phone Number

Greater Indianapolis

Indiana, United States

• Providing technical support via online, telephone and/or remotely; forming problem determination, resolution and escalation as related to PC operating systems, applications, network, servers and peripherals
• Performing security administration functions for user access, data access, and remote access
• Tracking and documentation of all incidents, outages, status and resolutions in accordance with IT Service Desk procedures; issuing timely & accurate professional company-wide notifications regarding incidents.
• Collaboration with other internal/external IT resources to identify problems and restore services

Indianapolis, Indiana Area

• On-site installation, maintenance and repair of IBM and multi-vendor systems/components (hardware, networking products, software and operating systems)
• Primary technical interface to clients
• Systems assurance, systems-level problem determination, discontinuance/relocation of IBM and non-IBM systems and products
• Accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client accounts

Indianapolis, Indiana Area

Providing a full range of affordable IT service & support, to nonprofit and inner city entities committed to strengthening communities.

Indianapolis, Indiana

• User and provider account setup, permission assignment/modification and account updates.
• Evaluate, prioritize and escalate Service Requests submitted via telephone, voicemail, e-mail
• Assist end users by identifying problems, researching solutions and instructing corrective steps
• Document issues and solutions to be referenced by team members
• Performed system testing/analysis on techniques/procedures and new patches/major system enhancements
• Understanding of ACIP Epidemiology and ability to effectively educate users

• Supported Microsoft Office 2016 software, quick books software, and specialized accounting software and project management software.
• Liaison for 3rd party service providers
• SPOC via phone, email or personal request to identify, troubleshoot & resolve hardware, software, network connectivity and peripheral functionality issues.
• Engineered, provisioned & decommissioned workstations/user accounts; Software, peripheral & network router installation and configuration; Setup of VOIP and communication Apps
• Creation of Cybersecurity policy, instruction modules & implementation of the policy

Indianapolis, Indiana Area

• Supported, migrated and implemented Office 365, LabTech, Webroot, Backblaze software
• Liaison for customers and their vendors
• Provided remote & on-site service & support to users across 93 various networks
• Set-up and maintenance of software & databases, user accounts, workstations, servers locally and regionally along with deployment of various workstations and peripherals
• Prioritizing and multi-tasking in an ever-changing environment

Indianapolis, Indiana

Whitestown, IN

• Completion of various individual and team projects
• Provided strong customer service & support to users with various issues of software (Microsoft Office 365 and accounting software, production line software, AS400 and SAP.
• Set-up and maintenance of work stations, peripherals, user accounts, networks and server’s locally and regionally
• Prioritizing and multi-tasking in an ever-changing environment
• Utilization of RDP and remote tools to provide support
• Utilization of ITIL standard procedures

Indianapolis, Indiana Area

• Supported various operating systems, 201 software databases, hardware, mobile devices, internet connectivity
• Utilize strong customer service & data entry skills to support multiple corporate clients and their end-users while attending to varied priorities that change frequently
• R.A. creation, modifications and migration
• Demonstrated proficiency in providing fundamental support by SLA’s
• Utilization of ITIL standard procedures

Miami, IN

• Initial phone support for various users aircraft engineers, civilian contractors and internal office staff
• Utilized analytical methodology for trouble shooting and resolution of IT issues
• Resolved problems ranging from software/hardware usage, uploading/downloading of schematics, peripheral devices, third party software and field connectivity
• Provided support for over 100 different software
• Migration of new OS and security patches along with security protocol application