Omar Mcdade Email & Phone Number

• Resolved escalated billing requests/ issues through Zendesk for international merchants• Collaborated with different department stakeholders to ensure customer billing needs are met• Stayed current with product updates and policy changes within the Billing Department to ensure compliance• Contributed to workflow updates based on customer and internal feedback• Worked with leadership to create and update Billing Support SOPs and saved responses in Zendesk• Ranked in the top 20% of the department for CSAT and resolve rate metrics

• Supported the launch of eBay’s Global Managed Payment Processing System (Payoneer and Ayden)• Monitored transactions and accounts to assess potential regulatory and/or financial risks • Educated customers on selling best practices to enable safe, sustainable growth on the platform• Provided warnings, removed fraudulent listings, restricted activity, suspended all site activity and handled appeals• Department “Subject Matter Expert”, assisted teammates with questions and helped coach on best practices• Collaborated with leaders to address customer feedback and recommended changes to improve processes/ policies• Exceeded department metrics every quarter

Ogden, Utah, United States

• Worked with taxpayers from the small business/ self-employment division • Researched and resolved taxpayer disputes and negotiated installment payment agreements • Responsible for learning and understanding tax codes and current tax law regulations

Greater Salt Lake City Area

• Responsible for educating prospects on program offerings• Responsible for overcoming objections and following up with prospects/students daily• Built strong relationships to help support and advocate for the student• Responsible for identifying the prospects motivation & and developing a plan for success

Greater Salt Lake City Area

• Responsible for on the job training for both new hires and transfers from other locations• Reviewed customer financials statements and credit data to verify sources of income and product eligibility• Prepared and recorded customer/ account information, sold bank deposit and loan products/ services• Researched client accounts to resolve transaction/ account disputes• Reviewed client account activity to detect and prevent fraudulent activity • Responsible for individual compliance with operational, risk, security and all audit procedures• Banker of the quarter, promoted to level two banker

Greater Salt Lake City Area

• Organized, gathered, and delivered the mail in a timely and efficient manner.• Interacted and helped customers while handling confidential and important material• Navigated and learned new routes while visiting businesses to ensure satisfaction• Collected mail and designated it to the correct area • Maintained a good work ethic and met all time requirements

Bachelor Of Science - Bs, General Studies

Associate Of Science - As, General Studies