Omar Mcdade Email & Phone Number

• Resolved escalated billing requests/ issues through Zendesk for international merchants
• Collaborated with different department stakeholders to ensure customer billing needs are met
• Stayed current with product updates and policy changes within the Billing Department to ensure compliance
• Contributed to workflow updates based on customer and internal feedback
• Worked with leadership to create and update Billing Support SOPs and saved responses in Zendesk
• Ranked in the top 20% of the department for CSAT and resolve rate metrics

• Supported the launch of eBay’s Global Managed Payment Processing System (Payoneer and Ayden)
• Monitored transactions and accounts to assess potential regulatory and/or financial risks
• Educated customers on selling best practices to enable safe, sustainable growth on the platform
• Provided warnings, removed fraudulent listings, restricted activity, suspended all site activity and handled appeals
• Department “Subject Matter Expert”, assisted teammates with questions and helped coach on best practices
• Collaborated with leaders to address customer feedback and recommended changes to improve processes/ policies

Ogden, Utah, United States

• Worked with taxpayers from the small business/ self-employment division
• Researched and resolved taxpayer disputes and negotiated installment payment agreements
• Responsible for learning and understanding tax codes and current tax law regulations

Greater Salt Lake City Area

• Responsible for educating prospects on program offerings
• Responsible for overcoming objections and following up with prospects/students daily
• Built strong relationships to help support and advocate for the student
• Responsible for identifying the prospects motivation & and developing a plan for success

Greater Salt Lake City Area

• Responsible for on the job training for both new hires and transfers from other locations
• Reviewed customer financials statements and credit data to verify sources of income and product eligibility
• Prepared and recorded customer/ account information, sold bank deposit and loan products/ services
• Researched client accounts to resolve transaction/ account disputes
• Reviewed client account activity to detect and prevent fraudulent activity
• Responsible for individual compliance with operational, risk, security and all audit procedures

Greater Salt Lake City Area

• Organized, gathered, and delivered the mail in a timely and efficient manner.
• Interacted and helped customers while handling confidential and important material
• Navigated and learned new routes while visiting businesses to ensure satisfaction
• Collected mail and designated it to the correct area
• Maintained a good work ethic and met all time requirements

Bachelor Of Science - Bs, General Studies

Associate Of Science - As, General Studies