Hector Rodriguez Ochoa Email & Phone Number

Tacoma, Washington, United States

Perform every day Help desk management tasks such as Ticket requests, Active Directory updates, new user creation, file access, distribution groups, security groups, Shared accounts/Teams management, software licensing, windows imagining, and software installation. Attending users via multiple scenarios and environments, including onsite, remotely, over the phone, teams, or email. Response, research, analysis, and resolution of basic user requests, serving as the first line of tech support for the user.

Olympia, Washington, United States

Support over 50 local customers traveling from site to site Including: Target, Home Depot, 7-11, Chick-fil-A, T-Mobile, Ulta Beauty, USBank. Customer focus meeting deadlines and service level agreements (SLAs). A variety of Projects to attend specific client needs, including: IMACs, Multidisciplinary Team Coordination, On site surveys and diagnostics, data wiping, Hardware and Software repair, Systems Security, user account information including rights, security and systems groups. Service and repair of networking components. Identified and repairs product failures, orders and replaces parts as needed. Warranty service repair for: HP Workstations and Servers, Dell Workstations and Servers Lenovo Workstations and laptops and Lexmark Printers.

Seattle, Washington, United States

Windows 7 to Windows 10 Migration Project for Genesis Health Care Facilities

Tegucigalpa, Francisco Morazán, Honduras

Assumed responsibility for server administration, maintenance and repair of accounting software and office computers, and training of new personal.Compared and selected the proper hardware and software according the necessities.Facilitated licensing of software and managed the budget for new equipment; directed and coordinated the development of custom need software.Maintained computer networks and related computing environments, which included computer hardware, systems software, and all configurations.Implemented network security measures in order to protect data, software, and hardware; performed data backups and/or disaster recovery operations.Implemented changes to improve systems and network configurations, and determined hardware or software requirements related to such changes.

Tegucigalpa, Honduras

Performed computer assembly, repair, and diagnostics, and provided exceptional support to users via remote connection, telephone, as well as on-site. Analyzed, designed, and developed software, websites (Joomla!, WordPress, HTML), and databases; interpreted software and hardware requirements. Handled/coordinated the diagnostics, design, installation, and maintenance of networks (wireless and wired) and servers (workgroups and domains). Created and distributed guides and manuals for software usage; provided training and instruction for users about software usage and troubleshooting. Managed and supervised multidisciplinary work teams (software and hardware); monitored and maintained the inventory of software and/or hardware.

Tegucigalpa

Installed, maintained, and performed minor repairs to hardware, software, and peripheral equipment, following design and/or installation specifications. Oversaw the daily performance of computer systems; set up equipment and ensured proper installation of cable, operating systems, or appropriate software. Maintained accurate and complete records of daily data communication transactions, problems and remedial action taken, and installation activities. Studied technical manuals, conferred with users, and conducted computer diagnostics to investigate/resolve problems, and to provide technical support.

Computer Science Engineer, Computer And Information Sciences And Support Services, Bachellor

Computer Technician, Computer/Information Technology Administration And Management