Omar Richardson Email & Phone Number

Washington D.C. Metro Area

Livingston, Nj

Toms River, Nj

Perform: Computer Imaging through Altiris Deployment Console. User migration and computer upgrades to HP Compaq PCs. Implementing migrations tools: c$ share and the File and Settings for data and documents while minimizing downtime. Windows 7 Computer Configuration. Collaborate and deliver enterprise service support with installation and maintaining the satellite facilities LAN and WAN. User Administration. Assist Manager in on-going assessment and upgrading of PC's; may research and evaluate hardware and software. Create and Configure: Microsoft Outlook configuration including verify signature, .pst files, shared mailboxes, calendars, NK2 file. Multi-profile general use Computers. Network drive Mapping.Install: Parallel Printer ports, RAM on PCs, DOT4/USB printers. Proprietary hospital Software (ERAS, Affinity, Rasi, SISI, IDX) and Configuring. Kodak Scanners and Software.Use: Altiris Agent Suite to push machine collections and updates.

Washington D.C. Metro Area

Perform: Administration, scheduled maintenance, remediation, troubleshooting, and service on monitors and all desktop/ laptop systems. Serve as liaison between end-user and Development, Product and Technical Support groups to define system and user issues. Deploy imaging of Windows 7/ Vista on PC refreshes and upgrades. Initialize user accounts, create and verify .pst files, and mapped drives.Administer: McAfee Endpoint Encryption (Safe boot) v5, McAfee ePolicy Orchestrator, Active Directory User and Computer object, Organization Units and Group Policy in 2003 domain environment.Remote access solution and support: Citrix, Citrix GoToAssist Expert, Remote Desktop.Support services for Microsoft related technologies: Microsoft Office 2003/ 2007/ 2010, Outlook 2003-2010, System Center Configuration Manager (SCCM) Troubleshoot: DNS, DHCP, Group Policy, AD replication, Mapped Drives connection, SCCM with WSUS for software maintenance and patch updating. All Microsoft Office 2003/ 2007/ 2010 products. BIOS updating, Boot issue, Hardware related issues.Install: PC hardware, monitors, printers, peripheral components (monitors, keyboards, modems, RAM, motherboards, video cards, Floppy/CD drives, LCD kit, hubs etc) Load and verify correct operation of software packages – Operating Systems, Office Suite, Corporate Antivirus and monitoring software.Assist: Planning, design and implantation of company’s PC hardware and advance application deployment based on interaction with all teams and end users to determine equipment requirements in a multiple-user environment.Maintenance: Xerox and Toshiba copiers, Hewlett Packard Network and Local printers, Fujitsu Multifunctional fax machine and scanners. Replacing fuser and xerographic kits, toners and pickup rollers.Handle: Dell Parts Direct Warranty repair and shipping of failed PC parts and peripheral.Design and Implement: Hewlett Packard Enterprise Network Printer upgrade and replacement project.

Washington D.C. Metro Area

Provided: First Point of contact for end-users and IT, Account Password reset for users in a 2003 domain environment.Installed and Supported: Client Software and Application (i.e., MS Office, MS Patches, Critical updates) on all desktop/ laptop Computers running Windows XP. Blackberry phone and Desktop manager to synch with Outlook.Activated and Configured: Palm Pilot handheld devices, PDAs, Blackberry smart phones.Performed: PC setup and installation, printer maintenance and software upgrades on all desktop systems.Monitored and Managed: McAfee Virus detection, removal and quarantined files.Troubleshooting: IBM Lenovo ThinkPad's

Provided: First Point of contact for end-users and IT, Account Password reset for users in a 2003 domain environment.Installed and Supported: Client Software and Application (i.e., MS Office, MS Patches, Critical updates) on all desktop/ laptop Computers running Windows XP. Blackberry phone and Desktop manager to synch with Outlook.Activated and Configured: Palm Pilot handheld devices, PDAs, Blackberry smart phones.Performed: PC setup and installation, printer maintenance and software upgrades on all desktop systems.Monitored and Managed: McAfee Virus detection, removal and quarantined files.Troubleshooting: IBM Lenovo ThinkPad's

Arlington, Va

Provided: First Point of contact to assist users using a proprietary ticketing system.Assisted: Users with browser cache clearing and preparing and completing an online grant application for FEMA. Provided assistance through phone support and Yahoo Messenger