Omar Yeager Msit Mba Email & Phone Number

Mesa, Arizona, United States

Mesa, Arizona, United States

Learn, monitor and adjust Panarama/Palo Alto firewall policies. Use data in SplunkES to analyze behavior profiling as well as report on fraud, theft, and abuse activities using ad hoc searches with existing correlation rules based on all security relevant data. Knowledge in reverse proxy using F5 Big-IP APM/ASM using a virtual cloud environment. Knowledge with Sentinal One End Point Security. Works in a team environment to plan and carry out all security measures to ensure that the City of Mesa's network and systems are protected and secure at all times. Must always be aware of any threats by continous monitoring of the network for any breaches in security.

Arizona, United States

Chandler, Az

IT Field Technician IINationwide Vision - Chandler, AZNovember 2015 to Present• Develop and maintain local networks in ways that optimize performance • Update and manage DNS server, manage virtual servers and printers. • Experience in TCP/IP configurations.• Knowledge of Cisco Meraki Routers including installing and configuring the router to work with the ISP and our network. • Experience in installing Cradle Point Cellular service for redundancy on network connectivity. • Monitoring network on Cisco dashboard as well as a PRTG monitoring service. • Use remote services to log into workstations and provide troubleshooting as needed. • Wyse, laptop, and desktop imaging. • Mastered client relations with vendors, management, and end users• Achieves a 100% turnaround on ticket responses • Maintain inventory, record and recycle obsolete hardware as needed. • Set up workstations with Wyse terminals and necessary peripheral devices. • Schedule and coordinate with vendors on new service installs, cabling, and equipment set up • Unlock users and change passwords using AD Manager • Perform troubleshooting to diagnose and resolve problems (replace parts, debugging etc.) • Participates in the plans of opening a new office. Responsible for setting up the office’s complete network, VoIP phones, workstations, and cable management. • Work with little or no supervision or in a team environment.

Scottsdale, Az

• Set up and close cases involving customer inquiries • Working with customers over the phone to help them understand the operations and functions of the software • Answering general “how-to" and technical questions to end users regarding the software• Logs each call or email through a NetSuite ticketing system.• Follows up with customers on cases that needed escalation to ensure proper closure of the case. • Exceptional customer support. • Provides professional communication to the end user. • Trains new employees• Work with ShoreTel IP phones systems • Navigates through various windows to efficiently perform job duties. • Learned to multitask to be more proficient with support.

Phoenix

• Remote support for desktop and laptops on software, hardware, network connectivity and printing.• Provided first line of contact for technical support in a fast paced environment. • Assessed user needs and develop technical solutions on work related issues.• Prioritized and scheduled problems. • Escalated problems (when required) to the appropriately experienced technician.• Managed call times, dropped calls, talk time, and ticketing system in a fast paced call center.• Recorded, tracked and documented the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.• Determined and executed system reconfiguration needs.• Installed and managed peripheral support devices like printers.• Managed Active Directory and Microsoft Exchange accounts.• Followed set up and terminate procedures on employee accounts.• Identified and learned appropriate software and hardware used and supported by the organization.

Gilbert Az

Proactively monitors assigned open tickets, contacts customers, and updates tickets on a timely basis.Monitor NOC alerts and, as necessary, coordinate further action.SQL and Windows platform experience Use remote control tools to control a user’s machine to troubleshoot problems.Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems. Escalate problems (when required) to theappropriately experienced technician.Record, track, and document the help desk request problem-solving process,including all successful and unsuccessful decisions made, and actions taken,through to the final resolution.Experience troubleshooting complex issuesAccess software updates, drivers, knowledge bases, and frequently askedquestions resources on the Internet to aid in problem resolution.Identify and learn appropriate software and hardware used and supported bythe organization.Perform hands-on fixes at the desktop level, including installing and upgradingsoftware, implementing file backups, and configuring systems andapplications.Test fixes to ensure problem has been adequately resolved.Perform post-resolution follow-ups to help requests.Develop help sheets and knowledge base articles for end users.Perform related duties consistent with the scope and intent of the position.

Phoenix, Arizona Area

• Managed projects that involved irrigation systems installations, maintenance, and troubleshooting• Performed skilled maintenance of parks, gardens, nursery, right of way, and other landscape areas.• Excellent knowledge of herbicides and insecticides• Supervised a small crew of up to 15 members• Completed a Supervisor Academy to prepare for a supervisor position • Ability to plant, transplant, fertilize, irrigate, cultivate, and prune trees, shrubs, and plants• Demonstrated superior seamless customer service and integrity• Installed new drip and sprinkler systems during renovation projects. • Removed old systems and recovered reusable equipment.• Set and maintained times on computer and electronic valve clocks• Troubleshoot computerized electronic systems, irrigation controllers, solenoid valves, and sprinkler heads of all types.• Instructed and trained other employees on minor irrigation repairs.• Operated heavy equipment such as tractors and trenchers to install/repair lines.• Performed other general grounds keeping and maintenance duties as needed and requested by supervisor.

Mba, Business Administration And Management, General, 3.33

Activities and Societies: N/AManagement Human Capital Management Business Law Organizational Leadership Quantitative Reasoning.

Graduate Information Systems Management Certificate, Management Information Systems, General, 3.56

Information Systems Concepts Business Systems I Database Management Programming Concepts Business Systems II Information Systems Leadership.

Master’S Degree, Information Technology, 3.43

Emerging Technologies and Issues IS Integration Enterprise Models Systems Analysis and Development IT Infrastructure CIS Project.

Bachelor’S Degree, Computer And Information Systems Security/Information Assurance, 3.23

I studied Information Technology. My AA is a minor in Networking, my Bachelor's is a minor in Systems Security.

Associate’S Degree, Information Technology/Networking, 3.38

Studies in Networking and in Information Systems Security