In this position I was responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. I was accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise. I leveraged my strong interpersonal skills and desire to learn to understanding the customer’s specialized needs and requirements to ensure the successful achievement of their company’s needs.

Spearheaded the creation of resource packets for prospective target audiences by identifying trends within specific populations based on needs Leveraged deep knowledge of products and services to ensure optimal provider and patient experience Documented and created detailed reports which outlined the results of the patient interaction

Completed in-depth inspections and reports to enforce the Housing Maintenance Code, Zoning and Nuisance Ordinances applicable to facilities, maintenance, occupancy and environment of existing dwellings, non-dwellings structures, living areas and vacant land. De-escalated disgruntled citizen while providing productive customer service to a broad cross-section of residents.Worked cross-functionally with other agencies for the enforcement of applicable ordinances and regulationsIssued daily 20-30+ detailed orders for correction of violations with a date for completion in a timely mannerEstablished and maintained a database to track problems with statisticsMaintain accurate records for potential court testimonyFollowed established Standard Operating Procedures for accurate data entry of case informationParticipate on teams and committees in the division

Conducted data entry and database managementStayed on top of daily changes with city codes and workloadProvided clarification to disgruntled citizens on the phone dailyTranslated Spanish to EnglishEffectively communicated with team members dailyInterpreted ordinance codesConsistently met strict deadlines

Raised $3,500 to fund a trip to the American College Health Association Conference through hosting information tables, social media engagement with a GoFundMe campaign, and grant writing Networked to initiate and develop relationships with UMD Multicultural center, Health Services, University for Seniors, Recreation Center and other campus entities Facilitated group coaching by developing, implementing, and presenting lesson plans for clientsPresented in front of numerous group sizes, ranging from three up to 70, to discuss the current initiatives of the organization