Omawali M. Email & Phone Number
@aerotek.com
LinkedIn matched
Who is Omawali M.? Overview
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Omawali M. is listed as Configuration Technician at ePlus inc., a company with 2000 employees, based in Virginia Beach, Virginia, United States. AeroLeads shows a work email signal at aerotek.com and a matched LinkedIn profile for Omawali M..
Omawali M. previously worked as Information Technology Trainer at Eplus Inc. and Service Desk Analyst at Eplus Inc.. Omawali M. holds Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.7 from Ecpi University.
Email format at ePlus inc.
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AeroLeads found 1 current-domain work email signal for Omawali M.. Compare company email patterns before reaching out.
About Omawali M.
Recent cum laude graduate with two years of experience in IT Help Desk and Cybersecurity. Possess a strong foundation as a Service Desk Analyst and leader and applies cybersecurity principles to daily duties. Currently administrating and analyzing a variety of incidents and supporting an estimated $5 million worth of IT equipment for Texas Children’s Hospital as a contractor with ePlus, Inc. since May 2023. Previously supported proprietary software and Windows systems as a Tier I Tech Support Representative at Liberty Tax Service during the 2023 tax season. Currently one of the lead trainers and mentors for new Service Desk Analyst on ePlus’s Texas Children’s Hospital contract since August 2023. Possess exceptional analytic skills and attention to detail and provide exceptional customer support at the help desk level with an ability to work in a high volume and fast paced environment as a leader and mentor.
Listed skills include Leadership, Microsoft Word, Critical Thinking, Microsoft Excel, and 44 others.
Omawali M.'s current company
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Omawali M. work experience
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Information Technology Trainer
Current-Train and mentor new ePlus Service Desk analysts assigned to the Texas Children’s Hospital contract.-Train analysts on contractual service level agreements and IT support procedures as directed by the Information Services department at Texas Children's Hospital.-Train analysts on IT fundamentals as well as HIPPA compliance and how to use various.
Service Desk Analyst
Current-Serve as the first point of contact for all IT support inquiries to the IS Service Desk at Texas Children’s Hospital.-Resolve a high volume of tickets (average of 25 tickets per day) via phone and email.-Maintain an average 70% first call resolution rate by effectively troubleshooting software and hardware issues.-Support an estimate of $5 million worth.
Technical Support Specialist
-Provided Tier I technical support to Liberty Tax Service franchisees and corporate locations.-Utilized Zendesk ticketing platform for incident response, documentation, and resolution.-Troubleshot issues ranging from basic system maintenance to system hardening and optimization.-Identified potential malware infections on franchisee computers and documented.
Colleagues at ePlus inc.
Other employees you can reach at eplus.com. View company contacts for 2000 employees →
Chris Herl
Colleague at Eplus Inc.
San Jose, California, United States, United States
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MR
Mary Roome, Shrm-Cp
Colleague at Eplus Inc.
Herndon, Virginia, United States, United States
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DL
Dave Ladue
Colleague at Eplus Inc.
Rochester, New York, United States, United States
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MW
Michael Wendt
Colleague at Eplus Inc.
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
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JR
Jonquil Reese
Colleague at Eplus Inc.
Hardy, Virginia, United States, United States
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DD
Daniel Decristofaro
Colleague at Eplus Inc.
Rochester, New York Metropolitan Area, United States
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TE
Trevor Emery
Colleague at Eplus Inc.
Virginia Beach, Virginia, United States, United States
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SM
Stephen Merritt
Colleague at Eplus Inc.
Blacksburg, Virginia, United States, United States
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JG
Joann Gonzalez
Colleague at Eplus Inc.
Flower Mound, Texas, United States, United States
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CE
Cassie Essex
Colleague at Eplus Inc.
Ashburn, Virginia, United States, United States
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Omawali M. education
Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.7
Bachelor’S Degree, Marketing
Summer Program, International Business/Trade/Commerce, 4.0
International Business
Frequently asked questions about Omawali M.
Quick answers generated from the profile data available on this page.
What company does Omawali M. work for?
Omawali M. works for ePlus inc..
What is Omawali M.'s role at ePlus inc.?
Omawali M. is listed as Configuration Technician at ePlus inc..
What is Omawali M.'s email address?
AeroLeads has found 1 work email signal at @aerotek.com for Omawali M. at ePlus inc..
Where is Omawali M. based?
Omawali M. is based in Virginia Beach, Virginia, United States while working with ePlus inc..
What companies has Omawali M. worked for?
Omawali M. has worked for Eplus Inc. and Liberty Tax.
Who are Omawali M.'s colleagues at ePlus inc.?
Omawali M.'s colleagues at ePlus inc. include Chris Herl, Mary Roome, Shrm-Cp, Dave Ladue, Michael Wendt, and Jonquil Reese.
How can I contact Omawali M.?
You can use AeroLeads to view verified contact signals for Omawali M. at ePlus inc., including work email, phone, and LinkedIn data when available.
What schools did Omawali M. attend?
Omawali M. holds Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance, 3.7 from Ecpi University.
What skills is Omawali M. known for?
Omawali M. is listed with skills including Leadership, Microsoft Word, Critical Thinking, Microsoft Excel, Customer Service, Public Speaking, Microsoft Office, and Social Media.
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