Omar Elsayed Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Responsible for designing end-to-end smart metering solutions & innovate solution components to empower the utilities to utilize their solutions and data in order to achieve success in their daily use cases while acting for the product manager/owner for new features required and request in Middle East region. In addition to supporting HES & MDM issues and.

• Responsible for Software Product Management activities, either inbound (Setting the vision, Product planning, Product strategy, Testing, Product development, Product launch) or outbound (Competitive differentiation.
• Delivers technical and product support for the company's portfolio of products and… Show more
• Delivers technical and product support for the company's portfolio of products and software within agreed levels and response times.
• Manages, resolves and prevents escalation of incidents, issues, technical problems, and change requests.
• Coordinates all communications and collaborations with other levels of support.
• Maintains updates on the knowledge database.

Egypt

• Duties:
• Managing software as a product
• Ownership of the software products in the company and being the SME for them.
• Finding innovative solutions for the broader market.
• Act as liaison between different teams to support product positioning and customer demand as part of product development activities.Key Accountabilities:
• Gathering requirements from the customers for new features/new products launching

Egypt

• Testing of new Iskraemeco software products in the field of AMI (Advanced Metering Infrastructure)
• Communicating intensively with clients to establish effective working relationship.
• Communicating relevant information to customer and company management.
• Involved in software testing of software suits of AMI starting from Headend, Meter Data Management and Back-Office application like Billing Software.

Freelancer Software Testing Engineer for Ubertesters. I have worked on many projects and products which mainly were Mobile Applications for both of Android and iOS phones and tablets platform. I am responsible for mobile testing of several products, report the issues on ubertesters.com platform and following up on these issues, declaring if they are.

Egypt

I am responsible for the functional testing of software that Vodafone Global and their clients provide. As a member in Mobile BroadBand team (MBB), I am responsible for testing variety of Vodafone products, e.g.: Vodafone Mobile Broadband (VMB), Vodafone Mobile Broadband Account Experience (VMBAE), Monitor App for Wi-fi devices, Web UI etc, Also.

Maadi Contact Centers Park

Was responsible for troubleshooting customers’ technical issues regarding their network connections either on fiber-optics or Copper wire based connections, IPTV and landline phones and escalating the issue if necessary through creating tickets with the issues found and forwarding it to the Technicians. All while keeping Etisalat Emirates customers.

Cairo, Egypt

Was learning more about the work environment I was about to be a part in. Furthermore, I was learning more about Computer Networks and the Virtual Machine environment "Cirtrix" either in Raya or self-study.

Egypt

Was responsible for researching Salesboom.com competitors and creating content with value whileoptimizing and applying SEO techniques to increase traffic to Salesboom.com website and social media channels in addition to revising previously created content and improving it to increase the conversion of website visitors to sales leads.

Bachelor’S Degree, Computer Science - Applied Business Computing

Activities and Societies: IEEE AAST Alex Sb, Microsoft Tech Club, Microsoft Student Partner program.

Bachelor’S Degree, Computer Science - Applied Business Computing, 3,75 Gpa

Activities and Societies: IEEE AAST Alex Student Branch

High School, Igcse