Omar Elsayed Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Responsible for designing end-to-end smart metering solutions & innovate solution components to empower the utilities to utilize their solutions and data in order to achieve success in their daily use cases while acting for the product manager/owner for new features required and request in Middle East region. In addition to supporting HES & MDM issues and troubleshooting as SME (Subject Matter Expert).

• Responsible for Software Product Management activities, either inbound (Setting the vision, Product planning, Product strategy, Testing, Product development, Product launch) or outbound (Competitive differentiation, Market research, Positioning, Branding, Customer communication/experience, Customer interviews, Pricing, Promotion and advertising, Distribution and sales, Sales support, Analytics)• Delivers technical and product support for the company's portfolio of products and… Show more • Responsible for Software Product Management activities, either inbound (Setting the vision, Product planning, Product strategy, Testing, Product development, Product launch) or outbound (Competitive differentiation, Market research, Positioning, Branding, Customer communication/experience, Customer interviews, Pricing, Promotion and advertising, Distribution and sales, Sales support, Analytics)• Delivers technical and product support for the company's portfolio of products and software within agreed levels and response times.• Manages, resolves and prevents escalation of incidents, issues, technical problems, and change requests.• Coordinates all communications and collaborations with other levels of support.• Maintains updates on the knowledge database.• Provides and delivers services from the Service Catalog.• Prepares various types of reports.• Prepares proposals to increase process efficiency.• Performs all tasks and activities arising from the requirements of the standards to which the company is certified and other relevant technical standards, organisation regulations and instructions.• Shares knowledge and information with colleagues.• Carries out other tasks relating to the area of responsibility, following instructions by the superior.• Provides technical support to sales in defining the optimal product in view of the customer's needs and the properties of the product• Provides technical support to the technical staff in related companies in Egypt (consulting, assistance in defining the optimum products in terms of customer needs and product features)• Provides technical support to sales in compiling/completing the tender documentation• Prepares the documentation related to the set-up files• Coordinates order-related tasks between Sales, Products & Services, and Production.• Monitors the development of products, functionalities and settings.• Leads, plans, organizes and coordinates the work of the organizational unit. Show less

Egypt

Duties: • Managing software as a product• Ownership of the software products in the company and being the SME for them.• Finding innovative solutions for the broader market.• Act as liaison between different teams to support product positioning and customer demand as part of product development activities.Key Accountabilities:• Gathering requirements from the customers for new features/new products launching• Delivering requirements in a clear format to the… Show more Duties: • Managing software as a product• Ownership of the software products in the company and being the SME for them.• Finding innovative solutions for the broader market.• Act as liaison between different teams to support product positioning and customer demand as part of product development activities.Key Accountabilities:• Gathering requirements from the customers for new features/new products launching• Delivering requirements in a clear format to the software development team & delivery team.• Receive new products from software teams and apply acceptance testing on them.• Documenting software specifications, datasheets, feature list, training materials, etc.• Supporting software teams in case of questions and requirements clarifications.• Attending meetings, agile standups and periodic team meetings with software team.• Representing Iskraemeco/ Elsewedy Electric in public events and conferences• Keeping up with smart metering and related industry fields.• Revising and filling software compliance sheet for tenders• Identify opportunities, build product vision and understand market needs, roadmap and strategy (in coordination with different stakeholders).• Create and maintain use cases in orders to make more effective demos for the customers• Create and maintain demo environments to test and get more familiar with software being managed. Show less

Egypt

• Testing of new Iskraemeco software products in the field of AMI (Advanced Metering Infrastructure)• Communicating intensively with clients to establish effective working relationship.• Communicating relevant information to customer and company management.• Involved in software testing of software suits of AMI starting from Headend, Meter Data Management and Back-Office application like Billing Software.

Freelancer Software Testing Engineer for Ubertesters. I have worked on many projects and products which mainly were Mobile Applications for both of Android and iOS phones and tablets platform. I am responsible for mobile testing of several products, report the issues on ubertesters.com platform and following up on these issues, declaring if they are reproducible on newer software versions, issues fixed or not and eventually closing the issues found when they are solved and a suitable… Show more Freelancer Software Testing Engineer for Ubertesters. I have worked on many projects and products which mainly were Mobile Applications for both of Android and iOS phones and tablets platform. I am responsible for mobile testing of several products, report the issues on ubertesters.com platform and following up on these issues, declaring if they are reproducible on newer software versions, issues fixed or not and eventually closing the issues found when they are solved and a suitable regression testing has been done. Show less

Egypt

I am responsible for the functional testing of software that Vodafone Global and their clients provide. As a member in Mobile BroadBand team (MBB), I am responsible for testing variety of Vodafone products, e.g.: Vodafone Mobile Broadband (VMB), Vodafone Mobile Broadband Account Experience (VMBAE), Monitor App for Wi-fi devices, Web UI etc, Also interaction with different vendors for the devices that Vodafone offers such as Huawei and ZTE. Furthermore I have worked on project mfootfall as well.… Show more I am responsible for the functional testing of software that Vodafone Global and their clients provide. As a member in Mobile BroadBand team (MBB), I am responsible for testing variety of Vodafone products, e.g.: Vodafone Mobile Broadband (VMB), Vodafone Mobile Broadband Account Experience (VMBAE), Monitor App for Wi-fi devices, Web UI etc, Also interaction with different vendors for the devices that Vodafone offers such as Huawei and ZTE. Furthermore I have worked on project mfootfall as well. Finally, I have worked with Mcare team "Mein Vodafone". Show less

Maadi Contact Centers Park

Was responsible for troubleshooting customers’ technical issues regarding their network connections either on fiber-optics or Copper wire based connections, IPTV and landline phones and escalating the issue if necessary through creating tickets with the issues found and forwarding it to the Technicians. All while keeping Etisalat Emirates customers satisfied and answer all of their questions.

Cairo, Egypt

Was learning more about the work environment I was about to be a part in. Furthermore, I was learning more about Computer Networks and the Virtual Machine environment "Cirtrix" either in Raya or self-study.

Egypt

Was responsible for researching Salesboom.com competitors and creating content with value whileoptimizing and applying SEO techniques to increase traffic to Salesboom.com website and social media channels in addition to revising previously created content and improving it to increase the conversion of website visitors to sales leads.

Bachelor’S Degree, Computer Science - Applied Business Computing

Activities and Societies: IEEE AAST Alex Sb, Microsoft Tech Club, Microsoft Student Partner program.

Bachelor’S Degree, Computer Science - Applied Business Computing, 3,75 Gpa

Activities and Societies: IEEE AAST Alex Student Branch

High School, Igcse