Dynamic and results-driven Customer Success leader with over 9 years of experience in EMEA and AMER region. with Proven expertise in bridging cross-functional teams, including Sales, Onboarding, and Product, to drive customer adoption and ensure long-term engagement. Skilled at building and leading high-performance teams, setting KPIs, and driving continuous improvement to enhance customer satisfaction and retention. Experienced in managing enterprise-level client portfolios, optimizing customer experience, and identifying strategic opportunities for upselling and cross-selling. Adept at fostering strong customer relationships, ensuring seamless onboarding, and delivering exceptional value to stakeholders across diverse industries, including Banking, Start-ups, Real Estate, and Technology.