Core Responsibilities include; Dealer Network Expansion, Regional Training Head & Spare Parts Operations.Dealer Network Expansion• Strategize and execute dealer network expansion efforts.• Monitor and enhance dealer performance based on BSC parameters.• Ensure effective SAP implementation, analyzing reports and guiding dealers for improvementRegional Training Head:• Execute training programs for managers, CROs, CRMs, service advisors, and technicians.• Oversee deployment of training systems, conduct review meetings, and analyze dealer staff retention.Spare Parts Operations:• Monitor compliance with spare parts SOPs through regular dealer visits.• Foster effective communication with dealers for streamlined parts ordering and payment.Other Responsibilities: Customer Relationships: Foster strong post-sale relationships through prompt communication and issue resolution.Service Quality: Monitor and elevate after-sales services to meet or exceed industry standards.Team Leadership: Lead, mentor, and train technicians and advisors for efficient and cohesive service delivery.

• Built and maintained strong relationships with assigned clients• Contacted potential and existing customers on the phone, by email, and through live chat.• Served as the main point of contact for clients, addressing their inquiries, and concerns.• Regularly engaged with clients to gather feedback.• Resolved any challenges or issues faced by clients. • Addressed client complaints professionally and ensured timely resolution.

• Assisted customers via online chat, addressing account, transaction, and technical inquiries.• Resolved concerns to ensure satisfaction and boost overall customer contentment.• Offered personalized guidance on banking services, matching individual needs.• Collaborated across bank departments to resolve complex issues seamlessly.• Upheld the bank's positive online reputation through exceptional chat service.