It Analyst
Current
Sep 2023 - Present
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Omer Khan Email & Phone Number
IT Analyst I ๐ก๏ธ CompTIA Security + SY0-701 I ๐ CISCO CCNA I โ๏ธ AZ-104 I AZ-900 I ๐ก๏ธ CC (ISC2) I ๐ก๏ธ SC-900 I Cybersecurity Enthusiast
at
NCG
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Analyst I ๐ก๏ธ CompTIA Security + SY0-701 I ๐ CISCO CCNA I โ๏ธ AZ-104 I AZ-900 I ๐ก๏ธ CC (ISC2) I ๐ก๏ธ SC-900 I Cybersecurity Enthusiast
Location
Newcastle Upon Tyne, England, United Kingdom
Company size
Who is Omer Khan? Overview
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Quick answer
Omer Khan is listed as IT Analyst I ๐ก๏ธ CompTIA Security + SY0-701 I ๐ CISCO CCNA I โ๏ธ AZ-104 I AZ-900 I ๐ก๏ธ CC (ISC2) I ๐ก๏ธ SC-900 I Cybersecurity Enthusiast at NCG, a company with 171 employees, based in Newcastle Upon Tyne, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Omer Khan.
Omer Khan previously worked as IT Analyst at Ncg and Service Desk Engineer at Littlefish. Omer Khan holds Master Of Science - Ms, Electrical Power Engineering, First Class With Distinction from Northumbria University.
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Email format at NCG
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NCG
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Profile bio
About Omer Khan
Experienced IT Analyst offering hands-on experience providing Server, PC, Mac, and mobility support in a Windows environment. Hands-on experience configuring, monitoring, upgrading, and maintaining systems hardware, software, and related infrastructure.
Current workplace
Omer Khan's current company
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Ncg
5 roles
Omer Khan work experience
A career timeline built from the work history available for this profile.
Service Desk Engineer
1. Resolving 1st and 2nd line technical issues over the telephone, via email, live chat, or in person, in a friendly and professional manner for Littlefish customers.2. Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.3. Working on specific IT projects for customers as directed by.
Apr 2023 - Aug 2023
Information Technology Support Engineer
1. Direct unresolved issues to the next level of support personnel.2. Managing helpdesk tickets through resolution and meeting SLAs.3. Plan and implement IT change requirements as per the change process. 4. Support end users with any issues arising with SharePoint and One-Drive. 5. Installation, configuration, and day-to-day support of software and.
Sep 2022 - May 2023
Plc Programmer
1. Creating and deploying machine programs using automation software (SCADA and HMI) and custom programming languages (Ladder logic).2. Determining machine automation test criteria before the final installation.3. Testing automated systems for efficiency, safety, and reliability.4. Troubleshooting system errors.
Jul 2022 - Aug 2022
It Analyst
- Resolved an average of 20 first and second-line technical issues daily via telephone, email, live chat, or in-person, maintaining a 97% customer satisfaction rate by providing exception customer service.
- Improved user satisfaction by resolving 95% of endpoint hardware, software, networking, and hosting issues within SLA timeframes.
- Increased productivity by providing rapid and effective support for Windows 10 and Office 365 services, including Teams, achieving a 30% reduction in issue resolution times.
- Reduced user downtime by 40% through proficient remote troubleshooting and problem resolution.
- Leveraged ServiceNow to enhance incident management, resulting in a 20% increase in first-call resolution rates and a 15% decrease in average ticket handling time.
- Improved user communication and satisfaction by delivering clear, concise verbal and written instructions, leading to a 25% decrease in repeat support requests.
Mar 2017 - Sep 2020
Team & coworkers
Colleagues at NCG
Other employees you can reach at ncgrp.co.uk. View company contacts for 171 employees →
DL
Dave Ledgerwood
Colleague at Ncg
England, United Kingdom, United Kingdom
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NP
Noel Proudfoot
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
SS
Shelly Smith
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
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EC
Edward Coleman
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
FR
Frances Rugg
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
ES
Emma Sanderson
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
WA
Wunmi Adebowale - Certified Coaching Psychologist L Trainer L Mentor
Colleague at Ncg
United Kingdom, United Kingdom
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RS
Rory Samuel
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
CM
Caroline Macdonald
Colleague at Ncg
Greater Glasgow Area, United Kingdom
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YN
Youssed Nourou
Colleague at Ncg
Morocco, Morocco
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Dave Ledgerwood
Colleague at Ncg
England, United Kingdom, United Kingdom
View →
NP
Noel Proudfoot
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
SS
Shelly Smith
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
EC
Edward Coleman
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
FR
Frances Rugg
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
ES
Emma Sanderson
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
WA
Wunmi Adebowale - Certified Coaching Psychologist L Trainer L Mentor
Colleague at Ncg
United Kingdom, United Kingdom
View →
RS
Rory Samuel
Colleague at Ncg
Newcastle Upon Tyne, England, United Kingdom, United Kingdom
View →
CM
Caroline Macdonald
Colleague at Ncg
Greater Glasgow Area, United Kingdom
View →
YN
Youssed Nourou
Colleague at Ncg
Morocco, Morocco
View →
2 education records
Omer Khan education
Master Of Science - Ms, Electrical Power Engineering, First Class With Distinction
Bachelor'S Degree, Electrical And Electronics Engineering, First Class With Distinction
FAQ
Frequently asked questions about Omer Khan
Quick answers generated from the profile data available on this page.
What company does Omer Khan work for?
Omer Khan works for NCG.
What is Omer Khan's role at NCG?
Omer Khan is listed as IT Analyst I ๐ก๏ธ CompTIA Security + SY0-701 I ๐ CISCO CCNA I โ๏ธ AZ-104 I AZ-900 I ๐ก๏ธ CC (ISC2) I ๐ก๏ธ SC-900 I Cybersecurity Enthusiast at NCG.
Where is Omer Khan based?
Omer Khan is based in Newcastle Upon Tyne, England, United Kingdom while working with NCG.
What companies has Omer Khan worked for?
Omer Khan has worked for Ncg, Littlefish, Fortray Global Service Limited, Prolific Systems And Technologies Private Limited, and Electromation Technologies.
Who are Omer Khan's colleagues at NCG?
Omer Khan's colleagues at NCG include Dave Ledgerwood, Noel Proudfoot, Shelly Smith, Edward Coleman, and Frances Rugg.
How can I contact Omer Khan?
You can use AeroLeads to view verified contact signals for Omer Khan at NCG, including work email, phone, and LinkedIn data when available.
What schools did Omer Khan attend?
Omer Khan holds Master Of Science - Ms, Electrical Power Engineering, First Class With Distinction from Northumbria University.
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