Desktop Support Specialist
Current-Provide first/second level technical support to Payments Canada employees.-Assist the Senior Analyst in the performance of the ITIL function for the Desktop Support team, which includes: incident, problem and escalation processes; executing processes; performing quality assurance; participating in the implementation of changes and improvements; performing auditing-Participate in the design, development and implementation of changes for policies, procedures, processes; and provide input in the development of recommendations, solutions and proposals to support these changes-Develop reports and documentation and ensure quality assurance of documentation-Assist in work of project teams composed of internal technical staff and consultants. Assign priorities, tasks, and activities, monitors and reports on progress and provides technical expertise and solutions.-Represent the Desktop Support Team in various meetings and participate in project meetings.
