Omar Farra Email & Phone Number

Sykes Enterprises, Bismarck, Nd

• Provide excellence in customer service for cell phone needs as a Customer Support Agent (or Representative) for I-Wireless cell phone Company.• Provide sales and billing support along with delivering the highest level of customer satisfaction and retention.• Offer fast and helpful support for cellular products and services.• Offering top in industry quality service to customers on every call, abiding by strict etiquette and offering positive upbeat support for every problem either supported or not supported to best ability, maintaining best call flow for maximum volume call center.

Sykes Enterprises, Bismarck, Nd

• Providing excellent technical support, customer service and troubleshooting to Cox Communications high speed Internet subscribers.• Solving Internet connectivity problems and home network connection issues with customers over the phone.• Offering technical support for Microsoft Outlook, Outlook Express, Mac Mail and Windows Live Mail as well as general Microsoft Windows 2000, XP, Vista, 7 and Mac 10.X troubleshooting, taking ownership and using self-empowerment for the best quality support to customers and even providing a directory to vendors for unsupported issues.• Utilizing available tools, resources, team members and troubleshooting as well as company software to resolve any customer issues.• Adhering to company quality and performance guidelines to offer the best possible customer experience with every call.• Up selling, cross selling, and offering knowledge for high speed Internet and home networking products and services offered by Cox Communications high speed Internet including latest promotions and top-of-line products.• Taking payments with credit cards for products and services, monthly bills, and disconnected services as well as offering basic billing information.• Using all available tools and resources at all times to be aware of planned outages, communicate with team members, offer real-time troubleshooting and support information, declare unplanned outages, etc...• Multitasking to document all troubleshooting steps taken, any account modifications and listing all resolutions reached with customer while managing other tasks effectively to offer best possible technical support service to the customer.• Maintaining a positive energy flow with every customer and utilizing proper escalation desks, tier-two support, agent support, and department support to offer perfect quality service while following problem solving and service guidelines.

Cook, Host, Busser, Dishwasher

Diploma, Journalism Ii (Newspaper), Ap Physics, Ap Chemistry, 3 1/2 Yrs Foreign Language (Latin), Ap Calculus

Activities and Societies: President and first officer Latin Club, HiHerald Newspaper Columnist/ News Reporter. ACT score 27, AP score.

B.S. Marketing