Omid Khoshbin Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Responsible for Operation and Maintenance in Back Office (TAC) department of Single Vendor Managed Service project in MTN (Mobile operator network with 50M+ subscribers) involving products and technical teams in Wireless/ Microwave/ Optical Transmission / IP Backbone and IP-RAN/ Core CS and Core PS.• Improved the "Network Availability" KPI by 2%• Reduced the SLA passed tickets assigned to TAC team by 5% and 0 penalty.• Delivered multiple Add-on Sales project with revenue of $M• Chaired the CAB meetings and improved the successful rate of changes on the live network by 10%• Knowledge improvement of the local team to remove dependency of the expats, saved $ Hundreds of thousand.• as the Incident Manager, reduced the service outage time during major incidents through traffic rerouting and temporary solutions in a cross-functional and multi-vendor domain. Saved $ Millions of revenue for the customer.

Responsible for Operation And Maintenance of RAN TAC department in MTN Single Vendor Managed Service project equipped with products from different vendors including Huawei/Ericsson/ZTE/Nokia serving 2G/3G/4G/NBIoT services with more than 16K physical sites and 54K technology bases.• Enabled and improved the Hand-over and acceptance process of the new technologies and turn-key sites from roll-out team to maintenance team. Increased the network quality by 5% through providing necessary check-lists for rollout team.• Redesigned the national knowledge improvement plan of field operation maintenance technicians by preparing Standard Operating Procedures (SOPs) and operation check lists that improved the onsite technician performance by 8%.• Arranged different network safety and EHS meetings to review the procedures and case studies routinely that led to 20% reduction in network Man-Made incidents in live network.

Fully responsible for Operation and Maintenance of the 2G/3G/LTE Radio Network Subsystem of MTN Network Single Vendor Managed ServiceProvided the Tier2 technical support of Mobile Wireless domain to Tier1 and field team in fault management domain. Successfully achieved 99.8% milestone within SLA.• Implemented hundreds of network changes on the live network such as Software Upgrades, License update, BSC/RNC rehoming, Software and Hardware expansions, Parameter audit and rectification, new site integration, Alarm clearance, Down site/ Cell recovery with onsite field technicians.• Developed multiple technical trainings for fresh TAC engineers, Call Center and field technicians to leverage their skills resulting in reducing the Mean Time To Resolution (MTTR) by 10%.• Designed and implemented the scenario-based DR tests in live network to ensure the redundancy and network resilience. Reduced the network Node/Interface failure major outages by 3%.

Administered the office network and handling the IT infrastructure, LAN, WAN and Hardware issues within different branches.

Provided technical support for ADSL, Wireless PTP and LAN Networks.

Master'S Degree, Engineering Project Management

Bachelor Of Science (Bsc), Computer Hardware Engineering