Om Panchal Email & Phone Number

North Adelaide, South Australia, Australia

• Provide technical support and troubleshooting for Spectra QEST products, addressing customer issues and ensuring system performance.• Install, upgrade, and configure products on local, hosted, and customer systems, ensuring smooth deployment and technical verification.• Collaborate with internal teams on product improvements, system optimization, and project implementation for new deployments and upgrades.• Document system configurations, processes, and issue resolutions to support ongoing operations and future projects.• Analyze customer environments to enhance performance, identify bottlenecks, and recommend technical solutions.

Adelaide, South Australia, Australia

• Successfully reproduced issues reported by users, performing multiple scenario testing to ensure comprehensive coverage. Created detailed bug reports in Microsoft Azure, including steps to reproduce, screenshots, error logs, and system configurations to facilitate efficient resolution by the development team.• Conducted thorough investigations of error logs and codebases to identify root causes of issues. Analyzed MSMQ (Microsoft Message Queuing) messages to understand failure points and ensure reliable message delivery.• Raised PBIs (Product Backlog Items) and improvement tickets in Jira, detailing potential enhancements and optimizations based on observed issues and user feedback.• Applied Good knowledge of relational databases and demonstrated proficiency in Structured Query Language (SQL).• Experience with articulating findings effectively through detailed bug reports and feedback to the development team, fostering a collaborative environment for continuous improvement.• Worked closely with cross-functional teams to troubleshoot and resolve complex problems. Documented findings and resolutions clearly, ensuring knowledge sharing and continuous improvement within the team.• Overseen the setup, configuration and maintenance of hardware and software systems to ensure seamless operations• Developed an understanding of what level of testing should be completed to ensure the best quality product.• Demonstrated proficiency in MS platforms (Windows 10, Windows Server 2016 and above) and Microsoft SQL Server. • Leveraged expertise in version control tools such as Git for efficient source code management. • Employed PowerShell scripting for automation and system management. • Demonstrated strong mathematical and analytical skills in control system architectures, PLC system design, and basic programming techniques.• Utilized hands-on experience with ISAgraf, Beckhoff, GeFanuc, Schneider, and Allen Bradley PLC's.

Adelaide, South Australia, Australia

Supported the Store Manager in building and leading a high-performing team. Conducted training sessions, provided coaching, and fostered a positive work environment, resulting in increased team morale and productivity.Assisted in managing all aspects of store operations, including inventory management, cash handling, and merchandising. Implemented effective procedures and adherence to company policies, leading to streamlined processes and reduced operational errors.Led by example in providing excellent customer service. Resolved customer inquiries and complaints promptly, ensuring high levels of customer satisfaction and loyalty.Collaborated with the Store Manager to achieve and exceed sales targets. Monitored sales performance and implemented sales strategies, resulting in increased revenue and profitability.Maintained up-to-date knowledge of products and promotions to effectively communicate with customers and team members. Utilized this knowledge to drive sales and promote featured products.Implemented and enforced loss prevention strategies to minimize inventory shrinkage and maintain store security.Ensured strict adherence to health and safety regulations, maintaining a clean and safe store environment for customers and employees.

Adelaide, South Australia, Australia

Create schedules based off of employee availability, and coordinate shift activities and tasks based on the team’s experience.Greet each employee as they arrive for a shift, and confirm that he or she is aware of designated responsibilities.Provide encouragement and evaluate job performance in a personal setting when necessary.Serve customers by welcoming customers, answering their questions, pitching current promotions and ringing up purchases.Maintain an organized storefront by setting the precedent of organizing, cleaning and adjusting displays that lack orderOversee all cash management, including payments received and refunds given; thoroughly count and document end-of-shift cash amounts, and keep track of discrepancies for reconciliation purposes.

It Professional Year

Activities and Societies: Professional Development: Highlight any workshops, seminars, or training sessions you attended that helped you.

Bachelor Of Information Technology (Software Development), Computer Software Engineering, A

KEY PROJECTS IN UNIVERSITY. ICT Project In Web Development with .NET. Smart Home Development in Qt Creator. Data Structure Project..