Omar Gonzales Email & Phone Number

Philippines

Overseeing the day-to-day tasks of junior analysts and providing rich insight to clients about their dashboards and data.

Philippines

Oversaw 20+ Brands from Construction, Beauty & Health, and Food niches, upscaled each business via their social media presence and grew engagement by 50% in 3 months. Handled two junior copywriters and fast-tracked their careers through coaching and feedback.

Philippines

Originality Gurus is your creative partner in the digital world.

Manila, National Capital Region, Philippines

Handled both the talent agency and Esports department of the company, providing the needed copies and social media presence to upscale the business forward with more clients and exposure for the talents and Esports athletes.

Manila, National Capital Region, Philippines

Promoted from Copywriter Role into leadership position overseeing all copies and content design of two graphic designers and two copywriters. Spearheaded new initiatives for content creation and design.

Pasig, National Capital Region, Philippines

Manila

- Supports the Community Operations Team by providing data and its subsequent analysis. - Creates Daily, Weekly or Monthly reports on Volume, Productivity, and Capacity that can be segregated into Line of Business, Queue or Agent Level Metrics.- Builds and maintain detailed dashboards for city-level, regional, and global reporting- Handles query, reporting, and tools request via Agile methodology - Develops automation and integrates them with different platforms/systems (i.e., APIs through Python, Javascript)- Uses SQL, Python to extract data and Tableau / Datastudio to visualize and transform information into value-adding insights

Philippines

- Provides helpful insight into the client and internal data, transforming it into profitable and intelligent actions to move the business forward.- Handles reporting requests and giving feedback on current and historical information.- In charge of current reports needed by the company and continuously simplifying for management consumption

Anonas, Quezon City, Philippines

- Creates decision-making insights using historical and current data to be used for future scaling, queue health, and resource management- Tackles client data and transforms them into action items that suit the business need of the company- Coordinates with the client on a weekly / monthly basis on reported metrics and aligns them with localized and global reporting based on feedback and suggestions

Ncr - National Capital Region, Philippines

- Responsible for the day-to-day activities and guidance of team members.- Makes sure that all members understand the team’s objectives and work together to achieve it.- Creates and disseminates analysis of key metrics to the team and management to measure product effectiveness.- Identifies product problems and strengths and collects data on overall customer experience.- Ensures rigorous coaching and goal-setting, deep-diving and RCA on issues at hand.