Michael O'Neill Email & Phone Number

Shaftesbury, GB

• Sagacity specialises in maximising customer value for clients by integrating data, people, and processes. Initially, I focused on a mix of client delivery and managing a single internal development team, which evolved.
• Assessed company Agile processes, developing a phased improvement strategy to boost efficiency, self-management, and outcomes. Presented this strategy to senior management, implemented the first phase, and measured.
• Directed development-led changes by identifying and applying effective delivery methods to maximise value and outcomes.
• Collaborated closely with product managers and other stakeholders to provide work estimates, forecast timelines, prioritise high-value tasks, and maintain a transparent, current backlog.
• Actively identified and removed impediments affecting team performance, addressing organisational blockers, and escalating issues as necessary.
• Continuously evaluated processes using data from Agile tools and reviews to identify inefficiencies and areas for improvement.

Royal Mail Group (RMG) commenced the next phase of a major transformation programme to update its parcel delivery network, focusing on Revenue Protection. However, this role was cut short due to a change in RMG leadership, leading to a review of all phases of the programme.

London, United Kingdom

• Sagacity provided data analytics and delivery expertise to a major UK water company, focusing on enhancing debt collections processes and improving customer data quality to boost cash collection and reduce bad debt..
• Led the full delivery cycle for cleansing and updating low-quality customer data by defining data cleanse rules, creating detailed project plans, managing risks and issues, and overseeing the implementation approach.
• Ensured the accurate and timely delivery of all client data items to Sagacity by validating, identifying, and resolving issues to align with the programme's scope and quality standards.
• Built strong relationships with stakeholders across business, technology, and supplier functions to streamline delivery processes.
• Guided the Project Team in creating individual project plans, schedules, and resource requirements to support the development of a comprehensive master programme delivery plan.
• Managed the delivery of the programme plan, actively monitoring and controlling the Programme RAID log to track risks and issues, enabling clear reporting and efficient decision-making by the Programme Board.

London, United Kingdom

• Royal Mail Group (RMG) is executing the first phase of a major transformation program to modernise its parcel delivery network, aiming to introduce new services for both senders and recipients.
• Led the end-to-end delivery of business-critical projects valued up to £10 million, ensuring scope alignment and developing detailed plans that defined milestones, budgets, roles, resources, risks, and outcomes.
• Oversaw suppliers and workstream leads to ensure project delivery within the tolerances outlined in the business case.
• Actively monitored and controlled project progress, addressing associated risks and issues while coaching and mentoring team members.
• Produced Highlight Reports to track progress, identifying any deviations from the plan, implementing corrective actions, and escalating risks to the Programme Board with proposed mitigations as needed.
• Managed and tailored the project Change Control process in line with tolerances set by the Programme Board.

Reading, United Kingdom

• CGI serves as the Systems Integrator for the Smart Metering Programme, which manages the national rollout of electricity and gas smart meters for domestic customers. This programme is a cornerstone of the UK.
• Assessing the testing process to identify flaws, implementing improvements in the Testing Operating Model to optimize test case execution, reduce data integrity errors in ALM, and enhance inter-team communication.
• Building project planning and control capabilities using Microsoft Project, detailing contractually required deliverables and tracking progress toward timely, high-quality completion.
• Developing Product Descriptions for critical project deliverables and managing the document review process to ensure these deliverables meet time and quality standards.
• Identifying and managing project risks and issues, tracking deviations, facilitating lessons learned, and communicating ongoing progress.
• Leading the entry and exit stage gate processes through a customized checklist-driven system.