Sagacity specialises in maximising customer value for clients by integrating data, people, and processes. Initially, I focused on a mix of client delivery and managing a single internal development team, which evolved into full-time leadership of two development teams aimed at identifying inefficiencies, implementing remedies, and ultimately standardising processes.• Assessed company Agile processes, developing a phased improvement strategy to boost efficiency, self-management, and outcomes. Presented this strategy to senior management, implemented the first phase, and measured success using targeted empirical metrics.• Directed development-led changes by identifying and applying effective delivery methods to maximise value and outcomes.• Collaborated closely with product managers and other stakeholders to provide work estimates, forecast timelines, prioritise high-value tasks, and maintain a transparent, current backlog.• Actively identified and removed impediments affecting team performance, addressing organisational blockers, and escalating issues as necessary.• Continuously evaluated processes using data from Agile tools and reviews to identify inefficiencies and areas for improvement.• Implemented and monitored process improvements, recommending next steps if desired results were not achieved.• Utilised the ClickUp Agile tool to plan, forecast, track, and manage delivery progress, ensuring transparency with accessible empirical data for all stakeholders.• Established and implemented a resourcing process for development teams, enabling strategic alignment with project goals.• Coached and mentored teams in Agile principles and practices, promoting adherence throughout the development lifecycle.• Cultivated a culture of experimentation and continuous improvement within the development teams.

Royal Mail Group (RMG) commenced the next phase of a major transformation programme to update its parcel delivery network, focusing on Revenue Protection. However, this role was cut short due to a change in RMG leadership, leading to a review of all phases of the programme.

Sagacity provided data analytics and delivery expertise to a major UK water company, focusing on enhancing debt collections processes and improving customer data quality to boost cash collection and reduce bad debt. Responsibilities spanned both Project Management and PMO functions:• Led the full delivery cycle for cleansing and updating low-quality customer data by defining data cleanse rules, creating detailed project plans, managing risks and issues, and overseeing the implementation approach.• Ensured the accurate and timely delivery of all client data items to Sagacity by validating, identifying, and resolving issues to align with the programme's scope and quality standards.• Built strong relationships with stakeholders across business, technology, and supplier functions to streamline delivery processes.• Guided the Project Team in creating individual project plans, schedules, and resource requirements to support the development of a comprehensive master programme delivery plan.• Managed the delivery of the programme plan, actively monitoring and controlling the Programme RAID log to track risks and issues, enabling clear reporting and efficient decision-making by the Programme Board.• Resolved resourcing conflicts by establishing a programme resource planning process to prioritise project allocation based on anticipated benefits.

Royal Mail Group (RMG) is executing the first phase of a major transformation program to modernise its parcel delivery network, aiming to introduce new services for both senders and recipients.• Led the end-to-end delivery of business-critical projects valued up to £10 million, ensuring scope alignment and developing detailed plans that defined milestones, budgets, roles, resources, risks, and outcomes.• Oversaw suppliers and workstream leads to ensure project delivery within the tolerances outlined in the business case.• Actively monitored and controlled project progress, addressing associated risks and issues while coaching and mentoring team members.• Produced Highlight Reports to track progress, identifying any deviations from the plan, implementing corrective actions, and escalating risks to the Programme Board with proposed mitigations as needed.• Managed and tailored the project Change Control process in line with tolerances set by the Programme Board.• Built strong relationships with stakeholders, partners, suppliers, and project teams to ensure effective collaboration and project delivery.

CGI serves as the Systems Integrator for the Smart Metering Programme, which manages the national rollout of electricity and gas smart meters for domestic customers. This programme is a cornerstone of the UK government’s strategy to meet its carbon reduction commitments. Key responsibilities are:• Assessing the testing process to identify flaws, implementing improvements in the Testing Operating Model to optimize test case execution, reduce data integrity errors in ALM, and enhance inter-team communication.• Building project planning and control capabilities using Microsoft Project, detailing contractually required deliverables and tracking progress toward timely, high-quality completion.• Developing Product Descriptions for critical project deliverables and managing the document review process to ensure these deliverables meet time and quality standards.• Identifying and managing project risks and issues, tracking deviations, facilitating lessons learned, and communicating ongoing progress.• Leading the entry and exit stage gate processes through a customized checklist-driven system.