Michael S. Email & Phone Number

Working with the Pega Infinity Platform on enterprise projects for private sector and government clients. Responsible for design and implementation of solutions using Pega’s centre-out architecture and Pega Express methodology.Lead system architect working with Pega Call on a large CTI telephony project based in the UK.

United Kingdom

Working with local government clients across the UK to leverage Microsoft Dynamics 365 for Customer Service to realise efficiencies and deliver wonderful customer experience. Finding innovative solutions to tricky problems whilst delivering Dynamics best practice.Architect and evangelist of the IBM Public Sector Solution for Microsoft Dynamics platform. I help my clients rapidly create, deploy, run, and maintain Dynamics-based solutions that support hundreds of services across the local government spectrum.Leads multi-disciplinary teams comprising IBM and client resources, both on- and off-shore.

United Kingdom

Senior CRM consultant working with Microsoft Dynamics CRM 2011, 2013, and 2015 (Online and On-Premise) Led design, development, architecture, and direction of Optevia's Public Sector Essentials and Local Government Essentials platforms within Microsoft Dynamics CRM 2013 and 2015.Lead consultant working with local authorities across England on the design and roll out of their 'Essentials'-based Dynamics CRM implementations from contact centre to service delivery. Working at all stages of the project lifecycle from presales to go-live.

Leeds, United Kingdom

Primary focus on Microsoft Dynamics CRM 2011 implementations. In my short time at 2e2 I worked on an enterprise CRM implementation for a water utility company, focusing on their regulatory reporting responsibility, using SQL Server Reporting Services. I was also technical lead for a Dynamics CRM implementation for a large national charity.Had line management responsibility for a team of four.

Leeds, United Kingdom

Managed the Help Desk offering of this small Leeds-based hosted website provider. Heading a team of five to field all help desk calls and manage resolution of fixes across the company's hosted Microsoft Content Management Server implementation. Had a consultancy role with a client base of over 200 across the government-, third-, and private-sectors for meetings ranging from presales and requirements analysis, to conflict resolution, information architecture and technical design to project management and training.

Leeds, United Kingdom

Responsible for technical architecture, design, and implementation of the Cubik eBusiness Developer Suite for Microsoft Content Management Server 2002.Thorough use of ASP.NET (versions 2 - 4) to develop a hosted website content management solution used by 250 clients across the private, not-for-profit, and third sectors. Client requirements analysis, technical design, and implementation of many integration projects with third-party CRM systems.Line management and technical recruitment responsibilities. Included much travel to client sites for technical design, pre-sales, implementation and training meetings.

Leeds, United Kingdom

Java-based software developer on large-scale enterprise system for a multi-national insurance company based in London, Berlin, and Madrid. XML/XSLT based message exchange system. Included much consultancy time on sites in Berlin and London.Moved to ASP.NET and Microsoft Content Management Server 2002, where was technical lead and primary consultant on a large-scale website solution for a Chartered Institution based in London.

Sheffield, United Kingdom

UniBASIC software development on a large Healthcare solution.

Bsc Computing: Networks And Communications, Computing, First Class (Hons)

Activities and Societies: ArcheryFretwell Downing prize for Best Student in Year

Education record

Activities and Societies: Drama