Lisa Ong Email & Phone Number

Singapore

Singapore

• Work closely with and provide support to Chief Clinical Informatics Officer (CCIO), Assistant CCIOs, Deputy Director and end-users to oversee the administration, project management and governance, as well as change.
• Responsible in driving the hospital informatics strategic roadmap through the intelligent use of health informatics, and facilitating the optimal delivery of patient care.
• Manage and review change processes, policies and standards arising from EMR implementation.
• Oversee the provision of user access to the hospital information systems, in terms of suitability, eligibility and accountability.
• Responsible for directing, planning, coordinating and administering the hospital’s health information service. Responsible for supervising and managing the department operations to provide services that meet medical.
• Work with relevant teams at the institution, cluster and national level to ensure that the institution’s data always remains secure, to minimize the risk of data breaches or Cybersecurity incidents.

Mississauga, Ontario, Canada

• Responsible for creating and executing detailed project plans for Hospital Information System (Epic)
• Completed project management for launch of Epic MyChart patient portal. Worked with Executive Sponsors, Steering Committee and Project team on build of the portal and change management, to a successful launch of over.
• Completed project management from initiation to close-out of Epic review and enhancements for dialysis home transition unit, Hospital and Laboratory Accreditations.
• Developed toolkit and supported users and Committee in management of change requests for clinical content changes in Epic.
• Provided workflow documentation and analysis training for the team, organized workflow planning activity and mentored newer project managers/analysts.

Mississauga, Ontario, Canada

• Responsible for supporting the Clinical Informatics, Training and Applications teams in the documentation of workflows and requirements, identifying areas of concern, issues and opportunities for improvement. All with.
• Conducted 3 on-site workflow mapping for pathology, transfusion medicine laboratories and dialysis home transition unit; documented the systems and business process/ analysis in MS Visio.
• Conducted workflow analysis and process redesign with members of Clinical Informatics, Training and Applications teams for discussion with leaders and stakeholders on solutions.

Singapore

• (seconded under the employment of National Healthcare Group, for leadership training)Project management of 5 data science and data visualization projects for infectious disease outbreak detection and policy making.
• Implemented a COVID-19 analytics project to detect possible clusters of COVID-19 infected patients monitored using a Tableau monitoring dashboard developed by the data scientist by collecting clinical data and.
• Backed up the 1 data analyst consolidating the contact tracing data documented by over 50 contact tracers making over 200 phone calls daily in the first two weeks of COVID-19 outbreak, for statistical reporting to.
• Completed 3 data visualization projects with analysts and policy officers across 4 divisions to migrate over 50 key performance indicators (KPIs) from Microsoft Excel and PowerPoint to Tableau dashboard, reducing 4.
• Organized monthly data analytics talks and community of practice sessions attended by 120 colleagues, to raise staff data literacy of analytics tools to use for improving work efficiency.Project Management:
• Developed project plan by defining the business question/Use Case and project scope with users, discussed and designed the project methodology and data requirements with data analysts.

Nexus@one-north, Singapore

• Program management of over 10 population health programs funded by the Ministry of Health through our headquarters (HQ) to support hospitals and community partners within our regional health system in delivering.
• Managed 12 program funding contracts issued by Ministry of Health, thoroughly reviewed every contract term with over 30 program directors, finance and legal colleagues, saving staffing costs across all stakeholders.
• Summarized quarterly update of over 10 population health specialized programs to COO, scrutinizing over 200 financial invoices and over 20 key performance indicators (KPIs) to ensure accuracy in submissions for funding.
• Designed a new process to streamline quarterly data collection for the programs, scrutinizing over 20 program indicators and over 200 financial invoices collected from 20+ stakeholders, to report progress to COO and.
• Hosted multiple group discussions for over 10 clinical leaders and business managers to design a Frailty Framework with care and funding models for various severity levels to provide integrated health and social care.
• Set up ‘Neighbours’ program operations and volunteer management, supported 10 care coordinators visiting up to 30 frail seniors daily to ensure they stay well at home post-discharge.

Ng Teng Fong General Hospital, Singapore

• Corporate planning and management of the regional health system strategic directives and workplans.
• Organized 1 annual corporate workplan and budgeting exercise, prepared presentations and briefed over 80 department reps on the corporate strategic priorities to align workplans.
• Prepared corporate presentations for CEO and COO to share progress with the Ministry of Health.

SIT@Dover, Singapore

• Strategic planning and coordination of the University workplans to report to the Ministry of Education.
• Co-authored the University's 5-year corporate strategy plan, from drafting to internal publication over 10 months, to guide all departments of strategic priorities and initiatives.
• Prepared strategic presentations for Director and senior management, to update government and industry stakeholders of critical initiatives and future workplans.
• Served as secretariat for management meetings, prepared agenda, reports and minutes.

Nexus@one-north, Singapore

• Corporate office support to assist Director in office relocation, set-up of a new department and coached a team of 7 staff to provide business administration functions for over 400 staff.
• Completed a 600-seat office relocation from planning to move-in over 10 months to smoothly move in with only 1 to 2 days of work downtime. Discussed and reviewed office design plans with over 30 Chiefs and Directors.
• Organized bi-annual meetings and annual awards ceremony, as Board secretariat for a $10 million fund supporting infectious diseases initiatives, reviewed grant applications and nominations of the yearly awards.

Goodman Arts Centre, Singapore

• Strategic, corporate and infrastructure planning skills developed in this public sector for arts and culture.
• Developed critical thinking skills with the writing of arts policy papers, monthly executive reports and written responses to ministerial questions, for Director and senior management to share.
• Managed a grant call to award around 30 subsidized arts spaces, reviewed over 60 applications to recommend finalists to 5 art panels for endorsement and approval from senior management.
• Assisted in 2 annual workplan & budgeting cycles, prepared presentations for organization-wide communications, to communicate corporate priorities for alignment.
• Organized annual dialogue event attended by over 100 artists and media, which provided a platform for artists to share their views with the government on the future of arts locally and internationally.
• Prepared monthly executive reports and minutes of meetings as Board Secretariat.

Tan Tock Seng Hospital, Singapore

• Built work foundations in this wide-ranging healthcare management portfolio, developed skillsets in operations management, emergency planning, patient feedback and clinical quality management.
• Provided operational support to 3 outpatient departments, exercised sound judgment and multi-tasking to manage competing priorities between daily work and real-time staff and patient feedback.
• Built excellent inter-department rapport with 6 outpatient services and clinical departments, developed resourcefulness in problem-solving and process mapping, learnt over time to prioritize with sound judgement and.
• Developed communication, change management and stakeholder management skills, as the single point of contact with our adjourning hospital to align common business functions such as infection control practices.
• Developed attention to detail skills, renewed service level agreements for the procurement of doctor services every 3 years with 2 hospitals and checked credentials from over 70 doctors to validate their practice.
• Tracked over 20 quality improvement indicators collected from 6 clinical and outpatient services, to monitor patient safety and clinical quality standards, for quarterly reporting to management.

Master'S Degree, Knowledge Management, Obtained Certificate Of Excellence - Top 10% Of The Cohort For Sem 2 Ay14/15

https://www.ntu.edu.sg/education/graduate-programme/master-of-science-in-knowledge-mangement Knowledge Management (KM) is a discipline.

Canadian Health Care Certificate, Health/Health Care Administration/Management

Completed: - Understanding the Canadian Health Care System (2 Oct - 3 Dec 2017) In progress: - Medical Terminology - Anatomy & Physiology.

Postgraduate Diploma, Human Resources Management And Services

Bachelor Of Arts (B.A.), Sociology & English Language