Oniqueh Giles Email & Phone Number

Portland, Oregon Metropolitan Area

+ Oversaw daily and client operations for vineyard and winery with multiple locations.+ Created and implemented new policies and growth strategies while improving customer experiences. + Restructured and relaunched membership program - including design and management - thereby increasing enrollment by 3000% within six months of launch.+ Managed a.

Napa, CA

+ Provided Client Services/Customer Support for all direct-to-consumer sales via phone and email.+ Used best practices to manage wine club systems and membership database. + Processed Direct-to-Consumer Orders and coordinated wine inventory and fulfillment (via third-party services).+ Created marketing campaigns across Twitter, Facebook, Instagram, and.

Healdsburg, CA

+ Increased staff retention through new education programs, team-based incentive structure, and team empowerment for Landmark Vineyards, a division of The Wonderful Company.+ Created new guest experiences to improve guest satisfaction, resulting in a 45% YOY lift in per-visitor revenue.+ Measured and reported data metrics to strategize better and increase.

San Francisco Bay Area

+ Managed all aspects of tasting room staff and ensured guests have high-level customer experiences.+ Drove engagement through use of social media marketing tactics and advertising best practices.+ Support project requests to benefit clientele.+ Consistently searched for opportunities to improve company scalability.+ Provided executive-level communications.

Santa Rosa, CA

+ Assisted Director of Hospitality in the tasting room and the VP of Sales and Marketing with distributor relations.+ Created marketing campaigns across Twitter, Facebook, Instagram, and various websites.+ Tracked and reported Direct-to-Consumer and Distributor sales.+ Implemented a new allocation-based wine club.

San Francisco Bay Area

+ Served as Office Manager, Housing Manager, and Special Projects Coordinator.+ Assisted with special projects such as Leadership Development Quest, employee recognition events, and internal marketing campaigns.+ Linked the corporate office and hospital employees concerning benefits.+ Screened and processed data entry for new hires.+ Managed employee.