• ERP system administrator and Technical Team Lead of support team.• In-charge for all system administration and menu management implementation process ofERP• Attending queries of clients through ticketing tool (Accounting module, Operationmodule Procurement module, Commercial module, Crew module , Inventory module) andresolving queries• Support to vessel users with terminal services on servers & respective remote application.• User creation & termination and also handle password resetting process on user request• Coordinating with client administrator for all administration support documentationprocess.• Work with vessel support team for new installations and deactivation process. • Technicalsupport for VPN and basic network connection to all vessels.• Reports and analysis of administration and vessel support team activities.• Coordinate with all modules team and developers and qc team to resolve issues queries.

• Operational & Functional Coordinator for all IT operations and tally ERP – Customized (commercial, Production and administrative module)• Attending all queries of users (commercial module, administrative module, production module,and inventory module) and resolving queries• Check all department status of work and reporting to head of the departments.for ERP • Coordinating for all IT operation outsourcing team as for Internet Connectivity, Local Network Connectivity, Mail server issues, web domain configuration & setting for web hosting , Mobile Application. • Support to users with terminal services on servers & team viewer. Mainly coordinate with all departments users in company with different location and develop good process for easy work and forward all queries to outsorurcing (software development) team

• Training, Implementation & support on site and online.• Training : manage properties, projects , enquires through CRM• Setting matching parameters in HTML format as per clients requirements• Setup Email and SMS settings through CRM.• Manage all web settings & design through• Updating A record, MX record and C panal for hosting web site and Emails as per the client requirement • Importation and exportation through CRM• Transaction module setup as per real estate requirement.• Providing support & (SPOC) for total 50 to 60 clients

• Trainer and Functional Coordinator for MAGIC ERP (commercial and administrative module) and Team Leader for data entry department for all process in company• In-charge for all implantation process of all ERP MAGIC for all departments• Attending all queries of users (commercial module, administrative module, production module, distribution module and inventory module) and resolving queries• Mainly Support to users with terminal services on servers, ammy admin & team viewer. • Administrator for active directory for user creation & termination and also handle password resetting process on user request• Coordinating with warehouse administrator for all daily documentation process (invoices, inventory, accounting process)• Work with sales, distribution, marketing team for implementing commission part of all sales team, implementing all structure of sale with maps and program of visits for salesman i.e. zones, routes, modules with system• Support for sales team for sales module for booking orders online with their location in India.• Provide support to distribution team for generating reports and create structure for distribution module• Technical support for VPN and basic network connection to all warehouses• Maintaining reports of all Supply Chain Department• Check all department status of work and reporting to head of the departments.• Mainly coordinate with all departments users in company and develop good process for easy work and forward all queries to software development and database team in Peru and Spain and for network and terminal servers issue coordinate network team in Thailand• Completed my all training of MAGIC ERP for all module (production, supply chain, distribution, commercial, administrative)

Technical support for internet connectionsMaintaining reports of all connections and access pointsAttending complaints of clients on sitemaintain all network devices & wi fi devices .

 Handling all scanning Process. Maintaining reports of all process  Attending Queries of computer operators . maintain all computers, scanners & network printers. Worked on finedoc scanning solution & bartender software.