Onome Ikokide Email & Phone Number

Lagos, Nigeria

As an Information Technology Support Manager at Foresight Innovative Solutions, I have led the charge in understanding and addressing the intricate technical needs of clients. My role involves establishing and nurturing strong relationships across teams and clients, ensuring a cohesive approach to problem-solving. I am responsible for meticulously measuring service satisfaction levels, utilizing this feedback to fine-tune and enhance our service delivery.One of my key responsibilities is to uphold and manage the troubleshooting escalation process, ensuring that issues are addressed promptly and effectively. Collaborating with third-party entities to resolve complex issues has been instrumental in maintaining the high standards of service that our clients expect. By continuously evaluating the support process, I identify gaps and inefficiencies, implementing strategic amendments that optimize the entire support workflow.My dedication to innovation is evident in my role as I actively contribute to the development of new initiatives aimed at improving both IT and business-wide services. My overarching goal is to bridge the gap between technology and client needs, ensuring seamless and effective IT solutions that drive the success of Foresight Innovative Solutions.

Uttar Pradesh, India

Identify, analyze, and interpret trends or patterns in complex data sets.Interpreting data, analyzing results using statistical techniques.Use data visualisation tools to present insights on various data sets.Analyzed and visualized data from over 500,000 customer transactions using SQL and Tableau, leading to the identification of key market trends that influenced strategic business decisions.

Lagos, Nigeria

During my tenure as a Technical Business Development Executive at UCI Technologies Limited, I swiftly embraced new technology concepts and evangelized disruptive innovations. My strategic approach involved forging robust relationships with all functional teams, a strategy that paved the way for successful project execution and the continuous advancement of our technology landscape.Collaboration was key in my role, as I collaborated across departments to determine IT requirements and create well-structured plans. Regular interactions with enterprise account managers ensured the seamless transfer of opportunities into tangible workloads. I played a pivotal role in promoting the company's products and services, aligning them with clients' objectives and expectations.Adept at identifying and capitalizing on new business opportunities, I initiated meetings and cultivated enduring relationships with new and existing customers. My role extended beyond initial interactions, as I provided reliable after-sales support, solidifying client trust and satisfaction. Through collaborative efforts, I developed robust business cases for technical innovation and ensured that my insights were effectively communicated through precise report writing.

Victoria Island Lagos Nigeria

As a Senior Support Analyst, I was at the forefront of delivering top-tier technical assistance to clients. My role encompassed troubleshooting and resolving technical issues through multiple communication channels, including phone, web-based tools, and email. I actively engaged in system upgrades to optimize performance and diligently tested system updates to align with established business rules and requirements.My contributions extended to collaborating closely with product development and Software Quality Assurance (SQA) teams. This ensured seamless coordination during new product releases, reinforcing my commitment to product quality and user satisfaction. In analyzing server logs, I identified potential issues within the production environment and addressed them proactively.Additionally, I took charge of configuration tasks, ensuring newly approved plans were optimized for data and blackberry subscribers. Rigorous testing before product launch guaranteed seamless deployment. By supporting Quality Assurance (QA) and Development teams, I aided in root cause analysis and resolution, underpinning a culture of continuous improvement.My technical expertise extended to providing application support for corporate software packages. I created and maintained meticulous technical support documentation, contributing to a knowledge base that facilitated streamlined operations. I actively monitored and supported MySQL databases, responding to information retrieval requests and using data analysis to identify and address potential process flow defects.My involvement didn't stop at testing; I collaborated with software development teams, ensuring all applications were thoroughly vetted before going live in production environments. My responsibilities extended to managing the electronic top-up (etopup) connectivity, resolving incidents related to merchant IDs, IP addresses, and passwords.

Lagos Nigeria

In my role as a Management Information System Officer at Dansa Foods Ltd, I played a pivotal role in ensuring the smooth operation of information systems. This encompassed daily operations management while adhering to the company's Information System Security policies and guidelines. My strategic prowess was evident as I contributed to improving operations through system enhancements and the development of new systems.Collaborating across departments, I determined IT requirements and devised suitable plans, ensuring that our systems were both efficient and aligned with business goals. My role extended to troubleshooting system problems, overseeing software installations, and implementing upgrades across all systems within the region.A key focus was maintaining a robust networking infrastructure that encompassed servers, modems, and switches. I managed computer stocks, consumables, and documentation, ensuring the smooth functioning of IT assets. By providing users with valuable insights on system enhancements, I actively contributed to operational improvements

Lagos, Nigeria

As an Information Technology Officer, my role encompassed round-the-clock support and administration of network performance. My proactive approach included reactive monitoring to swiftly address network issues or disruptions, ensuring seamless operations. I played a pivotal role in the development and maintenance of network communications both within and outside the national head office.Responsive and effective, I provided timely solutions to staff Incident Reports, enabling normal operations to resume promptly. My role involved managing IT systems during working and non-working hours, ensuring that technology disruptions were minimized.

M.Sc, Information Technology

B.Sc, Computer Science