Oscar Noé Rosas Ortiz Email & Phone Number

Mexico City, Mexico

Plano, Texas, United States

As SRE (Site Reliability Engineer) I am responsible for ensuring the reliability, scalability, and performance of our company's systems and infrastructure. I work closely with development teams to design, build, and maintain highly available and fault-tolerant systems.My main goal is to bridge the gap between development and operations teams, focusing on building and maintaining scalable and efficient infrastructure.Some of the tasks I perform as an SRE engineer include:- Designing and implementing monitoring and alerting systems to proactively identify and resolve issues before they impact the end users.- Collaborating with development teams to ensure that new software releases are reliable, scalable, and performant.- Automating deployment processes to improve efficiency and reduce human error known as reducing toil. - Implementing and maintaining disaster recovery plans and procedures.- Collaborating with cross-functional teams to define and implement best practices for system reliability and performance.- Continuously learning and staying updated with the latest technologies and industry trends to improve system reliability and performance.

Dallas/Fort Worth Area

Customer support on AWS EC2 / Linux services via Phone call, Chat and Email, which include the following services: EC2EC2 Image BuilderEBSEFSElastiCacheVM Import/Export (VMIE)AWS Health (PHD/Silvermine)Server Migration Service (SMS)Amazon FSx for LustreCloudEndure (Linux)AWS Compute OptimizerAWS Systems ManagerAmazon Linux WorkSpacesLightsailAWS License ManagerAWS Outposts (Linux)AWS Migration Hub (Linux)IAMSageMakerS3

Dallas, Texas, United States

Monterrey Area, Mexico

• System Administrator of more than 30,000 SuSe Linux Systems for several customers. • Solving complex Unix/Linux issues in production/development environments.• Third Level Support in the Cloud Frame Architecture• XEN Administrator• NetApp Storage Administrator.• GPFS service administrator.• CUPS printer configuration and troubleshooting.• AWS EC2 console administrator.• VMware/vSphere Administrator.• RCA Problem Coordinator.• Unix Shell Scripting.• DNS Administrator.• On Call Support.

Aguascalientes Area, Mexico

Shift-leader managing more than 10000 Unix Servers (RedHat, CentOS).Daily troubleshooting and management tasks such as process management, users management, servers performance and backup administration.Maintaining Servers Health by monitoring: Load, CPU, disk and memory usage.LVM Management, Package Installation, Root Cause Analysis, Account Management (Local, NIS and LDAP), NetBackup 7.5 Administrator. Apply Upgrades and Installation of OS patches, iDrac and iLO firmwares. Management of Virtualization such as: KVM, XEN, AWS and VMWareDaily co-working with DataCenter crews around the globe for troubleshooting on incidents involving hardware and firmware issues.Responsible of coordinate scheduled Change Management Tickets assigned to our team. Intermediary with RackSpace engineers and EA personnel regarding on-going tickets and tasks. Documentation of technical procedures and training plans.

Mexico City Area, Mexico

Responsible of the implementation of technologies and platforms supporting the Corporate data transmission and Storage, ensuring high availability of every service platform. Fortinet, Barracuda and Elfiq Appliances Administration.Windows Server 2003, 2008, Suse Enterprice Server Administration.Novell File server and GroupWise Administration.

Mexico City Area, Mexico

HelpDesk on end user solutions over USA, LATAM and Europe. Mainly as an outsourcer to our Spanish partner Movistar ™.Remote technical support.Assistance on license server’s management.Onsite technical support on special projects.Trainer of Cablemas ™ call center crew. Slackware Linux, VMPlayer, Helpdesk Ticketing System, TeamViewer.