Key Responsibilities :-Drive discussions with product owners to understand the process, the problem, and then brainstorm solution scenario-Actively engage product owners to translate solution needs into actionable user stories -Define detailed functional requirements, process flow diagrams, and business cases, including gap and impact analysis-Develop a comprehensive business requirement specification that will determine the estimate of cost, time, and resources to deploy solutions -Craft polished written communications and deliver oral communications of findings and recommendations in an effective and efficient manner-Facilitate and support product backlog management -Partner with product owners to define & refine acceptance criteria-Assist with user acceptance testing to ensure functionality meets business needs before each product release

Key Responsibilities :- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.- Conducted interviews with key business users to collect information on business processes and user requirements.- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.- Business process modelling employing an array of techniques such as DFD, UML, BPMN and data flow diagrams mapping out business process workflow

Key Responsibilities :-Test Planning : Writing functional and user acceptance test plans and cases from business requirements documents and estimating test effort.-Test Execution : Performing functional, unit and performance tests to ensure design specifications are met and application defects are logged-Test Reporting : Documenting test results, defects, metrics and preparing test closure reportsChange request management to ensure backwards comparability with existing code

Key Responsibilities :- Documented functional and non-functional specifications for application and database design changes.- Set up and controlled user profiles and access levels for each application and database segment- Contributed to internal activities for overall process improvements, efficiencies and innovation.- Tested business application enhancements identifying bugs and ensuring system uptime.-Created and maintained database backup and recovery infrastructure as well as system failover mechanism.- Setup, monitored, patched and maintained databases(MS SQL,MySQL,MariaDB) and servers(Windows and Linux)

Install, maintain and upgrade computer equipment, software and peripherals in accordance with World Vision standardsProvide technical support to workshops and meetings onsite and off-site including preparation, installation and operation of equipment.Assist in development of necessary in-house capacities for the efficient use of IT and telecommunication resources.Provide first level hardware diagnosis and co-ordinate the operational aspects of hardware maintenance and servicing of all computer equipment.Operate an IT helpdesk for rendering prompt, professional and friendly assistance to users who report different ICT incidences and problems. To provide first-level IT Help-Desk Services to users both in Nairobi and field.

Maintained current software licenses and patched applications to stay up-to-date with latest features.Managed customers' expectations of support and technology functionality in order to provide positive user experience.Trained end-users of microsoft office suite on use, functionality and application to business problems.Installed, modified and repaired software and hardware to resolve technical issues.Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.Installing, configuring and maintenance of computer hardware, operating systems, and software applications on PCs.Monitor, troubleshoot, and in any case report network downtime to respective Internet Service Providers.Perform remote and troubleshooting through diagnostic techniques and answering pertinent IT questions.Sourcing for computer hardware and accessories.Update training materials for IT applications and onboarding.