Olivia Payne Email & Phone Number

London, GB

London, United Kingdom

Built from London, Anthology is a residential developer dedicated to creating homes and enhancing neighbourhoods across zones 2 to 5. Inspiring the real life stories of people who are passionate about London, we do more than build homes uncompromising in quality – we nurture and listen to our communities, we value the eclectic heritage and strength of.

• Responsible for the performance and day to day management of the Retail Support Team.
• Seek opportunities to develop and improve the Retail Support Team.
• Coach the team to provide the best service and reports possible for the retail teams.
• Management of projects to ensure efficient working practices and that deadlines will be met.
• Construct the team’s strategy so that we are achieving continuous improvement.
• Accountable for delivering accurate KPI information to the Retail Teams.

• Preparation and analysis of key sales and service data completed with high attention to detail.
• Supporting senior management and Directors by providing data and completing administrative tasks, which has created extensive knowledge of the operations and results of the business.
• Assisting the retail team to provide consistency and reduce the administrative burden.
• Organising key presentations and events as well as collating KPI information for senior management.
• Key skills developed in Excel as well as intensive management, service and organisation training.
• High efficiency, compliance and proactivity is required in combination with creating relationships with key stakeholders so that the teams purpose is achieved.

Nationwide

• Organised and prepared sales training events for major clients which involved liaising with event delegates and hotel venues across the UK.
• Preparing and collating resources and presentations for each event as well as consolidating feedback after the events.
• Involved a high level of organisation, administrative expertise, proactivity and client interaction.

• 6 months in the Ski department where I exceeded my 6 months sales target 6 weeks prior to the deadline and consistently being in the top 3 sales performers in my department. An awareness and understanding of the.
• 6 months in Retail Operations responsible for scheduling the retail teams which required building relationships with stakeholders to meet weekly deadlines.
• Achieved employee of the month within Retail Operations for teamwork ethos and positive attitude.
• Created a guide for all managers within Harrods explaining the processes of the Retail Services Team, which gave me experience in presenting, report writing and networking across the business.
• A high level of training was given in etiquette, intercultural awareness and selling techniques.
• Conducted various presentations to the Directors and senior management of the business, including the quarterly Retail Forum, on vital KPI’s.

• Assisted with selling a newly released development of award winning apartments.
• Tasks included meeting and liaising with customers and demonstrating the properties.
• Obtained sales training on how best to deal with customers and satisfying their needs and I successfully achieved sales targets.

Bournemouth, United Kingdom

• Gained valuable shop floor experience including assisting customers, understanding range planning and the importance of store layout to optimise sales.
• Learnt the importance of time management due to combining a part time job with my studies and extra-curricular activities.

London

Leatherhead

• Negotiated with contractors, arranged meetings and liaised with clients to ensure projects were completed on time.
• Developed consumer groups and researched companies to help them with future pitches.

Leatherhead

• My main role was to serve customers and to be responsible for the till.
• Developed relationships with regular customers and learnt how to multi task between roles

Cobham

• Given a great deal of responsibility and product knowledge as an employee in this small chain of maternity shops. This is where I gained my initial interest and desire to work in the retail industry.

Retail Management (Ba), Retail Management, 2:1 Predicted

This course teaches many aspects of the retail business environment and has increased my understanding of store operations as well as.

Education record

Activities and Societies: Business Studies Mentor School House Captain A- Levels: Spanish Business Studies Geography Biology (AS Level) 11.