Manager Of Operations And Member Experience
Current
Sep 2022 - Present
AeroLeads people directory · profile
Ophelia Lopez Email & Phone Number
Manager of Operations and Member Experience
at
Technicolor Federal Credit Union
1 work email found
@technicolorfcu.org
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager of Operations and Member Experience
Location
Burbank, California, United States
Company size
Who is Ophelia Lopez? Overview
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Quick answer
Ophelia Lopez is listed as Manager of Operations and Member Experience at Technicolor Federal Credit Union, a company with 9 employees, based in Burbank, California, United States. AeroLeads shows a work email signal at technicolorfcu.org and a matched LinkedIn profile for Ophelia Lopez.
Ophelia Lopez previously worked as Scheduler and Office Administrator at Applied Behavior & Learning Enterprises and Branch Manager at Justice Federal Credit Union. Ophelia Lopez studied at Western Cuna Management Sschool.
Company email context
Email format at Technicolor Federal Credit Union
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{first_initial}{last}@technicolorfcu.org
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AeroLeads found 1 current-domain work email signal for Ophelia Lopez. Compare company email patterns before reaching out.
Profile bio
About Ophelia Lopez
25+ years’ experience driving credit union and banking organizations to success.Dedicated and experienced banking professional with a history of success in bank operations, business development, member services, and client relations throughout credit union organizations. Expert in spearheading major performance projects aimed at increasing new accounts and loans as well as the profitability of the bank. Talent for identifying banking risks while adhering to strict governmental compliance rules. Proficient in loan management, lending portfolio administration, and disaster recovery plan planning.Highlights of Expertise• Operations & Development• Client Relationship Building• Performance Enhancement • Consultative Sales & Service• Compliance & Regulations • Financing Policies & Procedures• Strategic Planning & Action Plans• Account Delinquency Counseling • Payment Negotiations • Team Leadership & Training
Listed skills include Banking, Leadership, Customer Service, Loans, and 22 others.
Current workplace
Ophelia Lopez's current company
Company context helps verify the profile and gives searchers a useful next step.
Technicolor Federal Credit Union
7 roles · 34 years
Ophelia Lopez work experience
A career timeline built from the work history available for this profile.
Scheduler And Office Administrator
Jun 2019 - Mar 2023
Branch Manager
- Supervised multiple branches throughout the region, concentrating on achieving goals and strategic objectives while maintaining high employee morale and member satisfaction ratings.Facilitated branch success through.
- Increased loan volume by $335K+ while maintaining 100% YTD loan threshold for three years.
- Enhanced branch membership and accounts by 80% each, resulting in 118 new members and 120 new accounts.
- Spearheaded eight business development membership drives and grew memberships by 25%.
- Restructured lending procedures resulting in a $3M+ increase in lending portfolio.
- Eliminated possible $500K penalty and fine risk by adhering to BSA and OFAC compliance and regulation controls.
Aug 2011 - Mar 2019
Cu Consultant
Beverly Hills City Employees Federal Credit Union
Jan 2011 - Aug 2011
Collector
Arleta Learning Center Preschool
- Analyzed collection strategies for client accounts to lower the occurrences of unpaid balances.Oversaw calling and logging of collections conversations and launched accounts receivables strategies designed to mitigate.
- Curtailed delinquent ratio by 30% through dedicated account counseling strategies.
- Enhanced organization profits by decreasing losses by 76% through payment negotiation tactics.
Mar 2010 - Aug 2011
Branch Manager/Operations & Compliance Officer
Glendale City Employees Fcu
- Organized and implemented department strategies for various departments in the organization aimed at improving productivity, profitability, employee morale, and member satisfaction ratings.Orchestrated goal setting and.
- Co-authored disaster recovery plan and implemented its development, implementation, launch, and training protocols.
- Oversaw and developed usage of a $70K operational budget.
- Mitigated risks by enhancing training and performance review protocols while addressing member issues, compliance problems, and lending and operational concerns.
- Improved member satisfaction and experience by introducing strategies to reduce wait times from 20 minutes to 5 minutes.
Oct 2004 - Feb 2010
Operations/Call Center Supervisor
Burbank City Employees Federal Credit Union
Responsible for the supervision of daily operations. Scheduled, hired and administrated the Call Center, Support Services, Operations and Collections Departments. - Improved member service satisfaction by implementing new procedures that decreased member wait times from 20 to 5 minutes. - Reduced the Call Center hold times from 15 to 5 minutes or less by.
1992 - 2004
~12 yrs
Team & coworkers
Colleagues at Technicolor Federal Credit Union
Other employees you can reach at technicolorfcu.org. View company contacts for 9 employees →
KA
Krystal Avila
Colleague at Technicolor Federal Credit UnionUnited States, United States
View →
LH
Linda Hunter
Colleague at Technicolor Federal Credit UnionLos Angeles County, California, United States, United States
View →
MA
Margarita Anda
Colleague at Technicolor Federal Credit UnionLos Angeles, California, United States, United States
View →
Krystal Avila
Colleague at Technicolor Federal Credit UnionUnited States, United States
View →
LH
Linda Hunter
Colleague at Technicolor Federal Credit UnionLos Angeles County, California, United States, United States
View →
MA
Margarita Anda
Colleague at Technicolor Federal Credit UnionLos Angeles, California, United States, United States
View →
2 education records
Ophelia Lopez education
Education record
Western Cuna Management Sschool
High School Diploma
Carpinteria High School
FAQ
Frequently asked questions about Ophelia Lopez
Quick answers generated from the profile data available on this page.
What company does Ophelia Lopez work for?
Ophelia Lopez works for Technicolor Federal Credit Union.
What is Ophelia Lopez's role at Technicolor Federal Credit Union?
Ophelia Lopez is listed as Manager of Operations and Member Experience at Technicolor Federal Credit Union.
What is Ophelia Lopez's email address?
AeroLeads has found 1 work email signal at @technicolorfcu.org for Ophelia Lopez at Technicolor Federal Credit Union.
Where is Ophelia Lopez based?
Ophelia Lopez is based in Burbank, California, United States while working with Technicolor Federal Credit Union.
What companies has Ophelia Lopez worked for?
Ophelia Lopez has worked for Technicolor Federal Credit Union, Applied Behavior & Learning Enterprises, Justice Federal Credit Union, Beverly Hills City Employees Federal Credit Union, and Arleta Learning Center Preschool.
Who are Ophelia Lopez's colleagues at Technicolor Federal Credit Union?
Ophelia Lopez's colleagues at Technicolor Federal Credit Union include Krystal Avila, Linda Hunter, and Margarita Anda.
How can I contact Ophelia Lopez?
You can use AeroLeads to view verified contact signals for Ophelia Lopez at Technicolor Federal Credit Union, including work email, phone, and LinkedIn data when available.
What schools did Ophelia Lopez attend?
Ophelia Lopez studied at Western Cuna Management Sschool.
What skills is Ophelia Lopez known for?
Ophelia Lopez is listed with skills including Banking, Leadership, Customer Service, Loans, Risk Management, Team Building, Credit Unions, and Consumer Lending.
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