Rafael Oliveira Email & Phone Number

Dublin, County Dublin, Ireland

As the responsible leader overseeing project planning and execution, my primary goal is to ensure projects are completed promptly and within budgetary limits. This position has been instrumental in refining my skills in team management, leadership, self-motivated work, and prioritizing customer satisfaction. Responsibilities:• Timely Project Delivery: Take charge of project planning, scheduling, and coordination to ensure projects are completed within predetermined timelines.• Resource Availability and Allocation: Assess and manage resource requirements, including equipment, manpower, and materials, while being mindful of budget constraints.• Risk Management Analysis: Conduct comprehensive risk assessments for each project, identifying potential risks and developing proactive mitigation strategies. Continuously monitor and evaluate project risks, making necessary adjustments to minimize their impact.• Project Documentation: Create and maintain meticulous project documentation, including project plans, schedules, budgets, progress reports, and other relevant records.• Vendor and Supplier Management: Manage contracts with vendors and suppliers, overseeing task assignments and ensuring timely communication of expected deliverables.• Progress Monitoring and Adjustment:Promptly identify any deviations from the project plan by taking proactive measures to address issues and make necessary adjustments to keep projects on track.• Performance Measurement and Improvement:Evaluate project performance against predetermined metrics, identifying areas for improvement and implementing corrective actions as necessary.

Dublin, County Dublin, Ireland

Responsible for a diverse range of tasks and projects within the Contracts Department. With a focus on order processing, client and supplier relationships, AutoCAD design, equipment management, and project coordination, I have consistently delivered high-quality results in a fast-paced environment.Responsibilities• Order Processing: Efficiently translating intricate paperwork into clear and concise technical instructions for our installation teams, ensuring accurate implementation and timely project completion.• Client and Supplier Relationships: Cultivating strong relationships with clients and suppliers to optimize collaboration and ensure the delivery of exceptional products within tight timeframes.• AutoCAD Design: Demonstrating proficiency in creating detailed AutoCAD drawings whenever necessary, facilitating effective project planning and execution.• Equipment Management: Successfully managing the plant hire equipment for all projects, including overseeing availability, maintenance, and utilization, ensuring smooth operations and resource optimization.• Certification Management: Maintaining and updating certifications for installation teams and sub-contractors, ensuring compliance with industry standards and regulations.

Dublin, County Dublin, Ireland

With a solid foundation at the flagship Brown Thomas store in Ireland, I held a result-driven position that honed my skills in teamwork, verbal communication, and building enduring client relationships. This position not only allowed me to cultivate these valuable skills but also provided me with an immersive environment to consistently deliver exceptional customer experiences.Responsibilities:• Ensuring exceptional service to maintain high levels of customer satisfaction.• Consistently meeting and exceeding departmental Key Performance Indicators (KPIs) on a monthly, quarterly, and yearly basis.• Going above and beyond to deliver outstanding results.• Demonstrating and maintaining an extensive and up-to-date knowledge of the products.• Collaborating effectively with colleagues to provide seamless customer service in a dynamic and fast-paced environment.• Fostering trust and establishing interpersonal connections with customers and colleagues alike.• Exhibiting an unwaveringly energetic and positive attitude at all times.

Porto Velho, Rondônia, Brazil

Responsible for delivering exceptional service and expertise in providing clients with top-of-the-line furniture and lighting solutions. This role helped me develop a strong architecture and design background, delivering exceptional furniture, lighting, blinds, and tailored solutions. During this time I became an expert in project coordination, needs assessment, and space optimization.Responsibilities:• Client and Architect Liaison: Establish and maintain productive relationships with clients and architects, understand project requirements, and deliver tailored solutions.• Needs Assessment and Solution Provision: Assess project requirements accurately, offer comprehensive design solutions that meet functional and aesthetic goals.• Product Knowledge and Expertise: Develop a deep understanding of products, trends, materials, and industry advancements to guide clients and architects in decision-making.• Space Planning and Layout Design: Analyze and optimize space layouts, ensuring efficient utilization and enhancing design aesthetics.• Exceptional Customer Service: Actively listen to clients' needs, provide personalized recommendations, and promptly address concerns for utmost satisfaction throughout the project lifecycle.

Porto Velho, Rondônia, Brazil

Responsible for successfully selling vehicles, parts, and accessories while providing exceptional customer service. Strong product knowledge and a deep understanding of the automotive industry are key for this role. This position helped me develop strong negotiation, communication, and relationship-building skills to consistently exceed sales targets.Responsibilities:• Achieve and exceed monthly sales targets by effectively selling vehicles, parts, and accessories.• Develop and maintain a strong customer base through personalized service, product knowledge, and customer follow-ups.• Conduct vehicle demonstrations to effectively communicate features, benefits, and value propositions.• Negotiate pricing, financing options, and trade-in values to maximize profitability and customer satisfaction.• Stay up-to-date with industry trends and developments to provide valuable insights to customers.• Collaborate with the parts and accessories department to identify upselling opportunities.• Utilize marketing and promotional strategies to increase brand awareness and attract potential customers.• Provide exceptional after-sales support, addressing inquiries, resolving issues, and coordinating service appointments.

Porto Velho, Rondônia, Brazil

During this internship, I had the opportunity to handle all aspects of social media management, content creation, and digital marketing. I was responsible for creating engaging posts, writing blog content, editing images, updating the website, and managing newsletters, among other tasks. My role was vital in establishing and maintaining the dealership's online presence and effectively connecting with our target audience.Responsibilities:• Social Media Management:Developed and implemented social media strategies across various platforms, including Facebook, Twitter, and Instagram.• Content Creation and Blogging:Wrote and edited blog posts and articles focusing on the automotive industry, promotions, and vehicle features.• Visual Content Creation and Editing:Edited and enhanced images of vehicles, events, and promotional materials to ensure high-quality visuals.• Website Management:Updated and maintained accurate information on the dealership's website, ensuring it was up to date with vehicle details, promotions, and dealership news.