Rafael Oliveira Email & Phone Number

Brazil

• Developed and implemented a comprehensive management system for the restaurant using technologies such as NestJS, TypeScript, and PostgreSQL.• Created class diagrams in Visual Studio Code to logically structure the system, establishing a solid foundation for the database and facilitating the implementation of specific functionalities.• Prepared detailed use cases for each system functionality, aligning expectations with stakeholders and ensuring the correct implementation of all necessary features.• Collaborated with the development team in brainstorming sessions and requirements refinement, resulting in an efficient system that improved restaurant operations through task automation and accurate managerial reporting.• Learned and applied advanced data modelling and requirements documentation techniques, enhancing critical analysis, planning, and adaptability skills in dynamic environments.

Galway, County Galway, Ireland

Porto, Portugal

- Research and identify solutions to software and hardware issues.- Diagnose and troubleshoot technical issues, including account setup and network configuration.- Ask customers targeted questions to quickly understand the root of the problem.- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.- Properly escalate unresolved issues to appropriate internal teams.- Refer to internal database or external resources to provide accurate tech solution.- Ensure all issues are properly logged.

Dublin, Condado De Dublin, Irlanda

- Executed organic and paid social media campaigns.- Supported the development of a strategic reactivation campaign increasing customer retention rate.- Participated in brainstorming meetings, contributing with innovative ideas for upcoming marketing initiatives and branding efforts- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, cost and markup factors.- Connected with influencers to increase reach of company posts.