Orcun Ozcan Email & Phone Number

15+ Years of professional experience in Contact Center area, excellent technical and business skills in the field of Contact Centre operations and Customer Service. Strong problem solving and analytics abilities. Capable to see the big picture, and then to detail it to the extent required. Enthusiastic personality. Good in building/fostering trust relationships. Specialized in Contact Center Technologies, Contact Center Business, project management, business process improvement, implementation of multi-skilled Contact Centers, vendor relations management and customer expectation management.Being part of the Management Team, actively take part and lead some of the Management Activities, Projects and/or Products.Specialties: Contact Center, Call Center, Project Management, Genesys, Customer Service, Process Improvement, Coordination

Listed skills include Ivr, Call Centers, Cti, Business Analysis, and 31 others.