Ore Oso Email & Phone Number

Princes Risborough, England, United Kingdom

Driving the success of ClubWise customers through excellent customer service and account management enabling them to successfully grow their business by maximising the benefits offered by the ClubWise system.Key responsibilities •Contributing to revenue growth by supporting customers in maximising active club memberships, promoting engagement, and driving sales to maximise Direct Debit collections.•Providing comprehensive account management for designated clubs, ensuring effective communication during implementation and beyond, fostering a positive customer experience.• Delivering remote, classroom, and onsite training to assist customers in optimising the benefits of the ClubWise system, identifying training needs, and addressing knowledge gaps.• Ensuring new customer onboarding compliance with FCA regulations by completing necessary forms, contracts, and agreements, and accurately capturing customer requirements for software setup.•Collaborating with various ClubWise departments to resolve bottlenecks in the club set-up process, ensuring seamless onboarding.Key Achievements:•Client Onboarding and Implementation: I successfully onboarded and implemented solutions for multiple clients, ensuring a smooth transition and quick adoption of the product.•Identified opportunities for upselling and cross-selling, leading to increased revenue and enhanced client satisfaction.•I Improved customer satisfaction scores through personalised support, regular check-ins, and delivering exceptional service. • Increased product adoption and utilisation by conducting training sessions, creating educational materials, and providing ongoing support.•Integrated customer feedback into product development and service improvement processes, leading to enhanced product features and better user experience.• Built and maintained strong relationships with key stakeholders, becoming a trusted advisor and advocate for the customer within the company.

United Kingdom

Providing outstanding customer service, by serving as the initial point of contact to resolve complaints, manage orders across UK sites and overseas partners, and ensure a fast and accurate response to all customer queries.Key responsibilities• Ensure adherence to the segmentation process.• Adhering to compliance concerning set process flows• Liaise with commercial teams on pricing, minimum order quantities and logistics.• Ensure best in class information flow to customers on logistics and lead times.• Manage and continually improve pricing, quotation / price files.• Liaise with all group sites to ensure synergy is maximised and Group capability is fully leveraged.• Ensure that systems are administered consistently and accurately.• Assisting across the department wherever there is a need.

United Kingdom

Key responsibilities • Providing excellent customer service either by phone, email, or written. • Listening to customers and understanding their needs to tailor repayment solutions whilst ensuring the right outcome for all. • Working with customers who may be facing financial difficulty. • Making informed decisions based on the unique circumstances and information given. • Ensure vulnerable and all customers are identified and supported appropriately. • Act with integrity as the first line of defence to protect the customer and Barclays’ reputation. • Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation and Barclays bank’s policy and best practice. • Help identify areas for improvements that might help the customers better. • Ensuring that a customer’s records and needs are accurately up to date. • Helping my manager with day-to-day task when needed such as investigating issues that arise or may arise and brainstorming on the best way to resolve it or responding to emails from other departments on behalf of my manager.

Aylesbury, England, United Kingdom

Key responsibilities• Ensuring first-class client support is always delivered by making full use of the digital capability to optimise how clients interact with Lloyds Banking Group (LBG). • Providing efficient reactive telephony & email service by ensuring compliance with applicable policies and procedures with the aspiration of single point resolution of the customer’s need. • Optimising personal workflow and responding to reactive calls and tasks through PEGA (bespoke working system).

Thame, England, United Kingdom

Thame, England, United Kingdom

Greater Manchester, England, United Kingdom