Robert Benjamin Email & Phone Number

Michigan, United States

United States

Proud to be part of Microsoft Federal – a US team that is fully dedicated to meeting the mission needs of our Federal Government customers.

Proud to be part of Microsoft Federal – a US team that is fully dedicated to meeting the mission needs of our Federal Government customers.

United States

Served as a trusted advisor, working with Microsoft’s US Public Service Services to drive business goals surrounding Microsoft Services Operations with the goal of influencing business outcomes and champion service improvements. Led execution excellence and improved CPE through disciplined management of team’s operating mechanisms, ensuring fundamental goals are met or exceeded. Worked to balance short-term execution and longer-term success. Partnered with business stakeholders to understand… Show more Served as a trusted advisor, working with Microsoft’s US Public Service Services to drive business goals surrounding Microsoft Services Operations with the goal of influencing business outcomes and champion service improvements. Led execution excellence and improved CPE through disciplined management of team’s operating mechanisms, ensuring fundamental goals are met or exceeded. Worked to balance short-term execution and longer-term success. Partnered with business stakeholders to understand key initiatives and challenges including the interface with business partners to identify new service needs, service adoption blockers and process improvements which may accelerate business growth. Partnered with appropriate teams to ensure the effective landing and adoption of change to services, as well as impacting the implementation of new services, offerings, processes, tools and reporting. Supported the area of businesses with driving compliance and assisted as needed with resolving systemic compliance issues. Understood governmental regulations, security, privacy and data protection policies. Worked with the local Operations team to drive compliance actions throughout Microsoft’s US Public Services organization. Show less

United States

Delivery Enablement Lead - SLG/EDU/SMCProvided analysis and advice to service delivery team’s management on hiring, account loading, business metric attainment, internal business team integration, and corporate and public-sector policy interpretation. Assisted with removing service delivery roadblocks and. provided feedback and guidance on internal public-sector business policy creation. Developed close working relationships across the delivery teams’ business units to help drive solutions… Show more Delivery Enablement Lead - SLG/EDU/SMCProvided analysis and advice to service delivery team’s management on hiring, account loading, business metric attainment, internal business team integration, and corporate and public-sector policy interpretation. Assisted with removing service delivery roadblocks and. provided feedback and guidance on internal public-sector business policy creation. Developed close working relationships across the delivery teams’ business units to help drive solutions for services delivery related business issues. Served as go-to person for various management teams to drive delivery policies and delivery excellence, as well as provided reporting and advice. Mentored other employees in the services delivery business to assist in their personal development. Led US SME teams’ organization to drive business metrics strategy. Show less

United States

Leads SLGE SME teams to drive SLGE business metrics including customer satisfaction, delivery excellence, and contract compliancy. Provides analysis and advice to SLGE management on hiring, account loading, business metric attainment, internal business team integration, corporate and public sector policy interpretation. Provides feedback and guidance on internal public sector business policy creation. Develops close working relationships across the SLGE business units to help drive solutions… Show more Leads SLGE SME teams to drive SLGE business metrics including customer satisfaction, delivery excellence, and contract compliancy. Provides analysis and advice to SLGE management on hiring, account loading, business metric attainment, internal business team integration, corporate and public sector policy interpretation. Provides feedback and guidance on internal public sector business policy creation. Develops close working relationships across the SLGE business units to help drive solutions for SLGE related business issues. Works with sales team to help integrate sales initiatives into Premier business. Serves as go-to person for various management teams to drive delivery policies and delivery excellence, as well as provided reporting and advice. Serves as mentor to other employees in the SLGE business to assist in their personal development. Show less

Managed support issues for Public Sector (State and local government/Education) customers by acting as a technical resource and coordinating with other Microsoft groups to assist customers in their use, support, and implementation of Microsoft solutions. Ensured the highest level of customer satisfaction by understanding and identifying the customers computing needs and linking them to Microsoft services, built and maintained strong working relationships, and managed the account relationships… Show more Managed support issues for Public Sector (State and local government/Education) customers by acting as a technical resource and coordinating with other Microsoft groups to assist customers in their use, support, and implementation of Microsoft solutions. Ensured the highest level of customer satisfaction by understanding and identifying the customers computing needs and linking them to Microsoft services, built and maintained strong working relationships, and managed the account relationships effectively with the virtual account team. Served as customer satisfaction lead for the US SLGE Central region driving customer satisfaction across entire practice. Show less

Redmond, Washington

Acted as primary technical contact for Application Center and Site Server Publishing, provided customer visibility, troubleshooting support, routing and problem resolution for corporate customers including issues escalated to the highest levels of management.

Cassopolis

Protecting citizen’s rights and helped provide stewardship of Cass County’s resources by helping to setting policy (personnel, capital improvements, and county services), providing legislative oversight, constituent services (checking on problems residents have, helping residents obtain county services, and providing residents information about the county), and developing the big picture for the county by overseeing county budget. Served as chairperson of the board serving as chairperson for… Show more Protecting citizen’s rights and helped provide stewardship of Cass County’s resources by helping to setting policy (personnel, capital improvements, and county services), providing legislative oversight, constituent services (checking on problems residents have, helping residents obtain county services, and providing residents information about the county), and developing the big picture for the county by overseeing county budget. Served as chairperson of the board serving as chairperson for all County Board of Commissioner meetings, issued subpoenas, executed contracts, bonds, and recommended appointments for various committees and boards. Served as liaison to several boards and committees. Show less

Cassopolis, Michigan

Protecting citizen’s rights and helped provide stewardship of Cass County’s resources by helping to setting policy (personnel, capital improvements, and county services), providing legislative oversight, constituent services (checking on problems residents have, helping residents obtain county services, and providing residents information about the county), and developing the big picture for the county by overseeing county budget. Served as chairperson of the board serving as chairperson for… Show more Protecting citizen’s rights and helped provide stewardship of Cass County’s resources by helping to setting policy (personnel, capital improvements, and county services), providing legislative oversight, constituent services (checking on problems residents have, helping residents obtain county services, and providing residents information about the county), and developing the big picture for the county by overseeing county budget. Served as chairperson of the board serving as chairperson for all County Board of Commissioner meetings, issued subpoenas, executed contracts, bonds, and recommended appointments for various committees and boards. Served as liaison to several boards and committees. Show less

Niles, Mi

Chairperson for township board. Chief assessing officer of township. Township agent for all legal business. Chief administrator for the development and maintenance of township budget. Personnel director of all township employees. Responsible for efficient administration of all departments of the township government. Parliamentarian for all township boards and chaired committees. Executes and maintains all public utility franchise agreements within the township. Manage and supervises all… Show more Chairperson for township board. Chief assessing officer of township. Township agent for all legal business. Chief administrator for the development and maintenance of township budget. Personnel director of all township employees. Responsible for efficient administration of all departments of the township government. Parliamentarian for all township boards and chaired committees. Executes and maintains all public utility franchise agreements within the township. Manage and supervises all public improvements, works, and undertakings of the township. Show less

Edwardsburg, Mi

Assist with setting policies and establishing annual budget.

Benton Harbor, Michigan

Help serve along with rest of governing board the regional planning needs of Berrien, Cass, and Van Buren Counties. Helps to promote a sustainable, high quality of life through the facilitation of sound planning and decision-making.

Eagan, Minnesota

Served as support programmer for time reporting software while assisting in development on IBM mainframes using the fourth-generation language Artemis. Developed integration between time reporting systems and corporate general ledger systems.

Doctor Of Philosophy - Phd, Organizational Leadership

Mba, Business

Activities and Societies: Inducted - International Business Honor Society - Delta Mu Delta.

Bachelor Of Science - Bs, Political Science

Activities and Societies: Pi Sigma Alpha

Bachelor Of Science, Business

Activities and Societies: President - Adventist Christian Club

Associate Of Arts - Aa, Oregon Transfer

Associate Of General Studies, Business Administration And Management, General