Oren Fridman Email & Phone Number

Leading and scaling a global group of Presales, Solution Architects and Customer Success Managers aiming to support the rapid growth of the company business across the world.✓ Spearheading cross-functional initiatives, fostering alignment and decision-making for enhanced organizational efficiency✓ Implementing data-driven dashboards to monitor customers' accounts' health and customer success OKRs✓ Fostering a culture of innovation and collaboration within the team, driving continuous improvement and delivering exceptional value to enterprise customers✓ Developing and executing successful RFx responses, Proofs of Value, and SOW creation processes

Israel

Manage the Operations group overseeing Technical Account Management, Customer Support, Customer Success, Training, and IT.✓ Delivered, on time and with high quality, Voyager Labs' products to government and law enforcement agencies worldwide✓ Led cross-company improvement plans to support the company’s dramatic growth✓ Managed Operations and IT budgets., implementing cost-saving measures that reduced cloud costs by 20% while maintaining service quality.

Israel

Manage a global Delivery group responsible for Harman cloud-based Products. Led a team of 300 employees worldwide, overseeing Customer Support, Project management, Professional Services, Solution Architects, Security, and IT. Managing $M cost of sales budget and continuous optimization, Delivering and supporting Automotive, Mobile, and IoT projects for top market customers.✓ Successfully delivered $M of yearly revenues’ projects on time and with high quality, leading cross-functional teams utilizing project management best practices✓ Initiated new sales of $M worth of Professional services and secured new contracts with top-tier customers✓ Reduced tickets SLA breaches by 80% and led effective improvement plans to increase Operations quality for highly complicated projects✓ Reduced cloud hosting costs by 20% and led architecture changes that resulted in additional cost-saving

Israel

Manage a team of 100 engineers located in multiple countries (US, France, Poland, Germany, India, China, Korea, and Japan).Deliver Over-the-Air solutions for Automotive and other IoT customers.Lead multiple projects in parallel in AGILE methodology, working with leading customers across the world (such as Honda, FCA, Subaru, Daimler, Softbank, VzW)Harman acquired Redbend in February 2015

Managing the development of several Voice products including – InSight 3 VoiceMail, Voice Writer, Visual Voicemail and Who Called products.Member of the Voice PU management teamOversee and lead the development, integration, testing and configuration management teamsThese products implement variety of technologies (including SMTP/IMAP protocols; Web interfaces; REST and SOAP interfaces; Oracle, LDAP and Informix DB; DRP solutions and more).Maintaining overall responsibility for multiple projects executed in parallel, while meeting high-level demands and strict deadlines.Co-developing future releases and product roadmaps in coordination with product management and marketing teams on future releases and products roadmapsServing as main contact for overseas project managers when implementing deployment plans and troubleshootingHR management – recruiting new team leaders, employee retention, professional training and coaching

Manager of InSight4 Voicemail integration section.Member of the Voice PU management teamLeader of development teams of both installation and system management tools for a complex systemLeader of major improvements plans for the product deployment and localization tools.Point-of-contact and support for worldwide deployment activities for major tier-1 operators

Mba, Technology Companies Management

Bachelor Of Science - Bs, Computer Science