Oriana Gilbert Email & Phone Number

Manage project implementation activities to deliver complex solutions to Fortun 500 clients. Work cooperatively with network design engineers, provisioning engineers, off-net vendors, construction & outside plant teams, hub engineering teams, fiber installation technicians, and clients to complete solution implementation by the customer-requested delivery date and on or under budget.Design automated dashboards & Tableau tools to identify key areas for action within the implementation process for 11 Project Managers. Review designs regularly in Granite to understand stakeholder impact before & during project implementationTrack circuit network design activities in JIRA and remove roadblocks when necessary.Proactively plan maintenance windows/change management activities within network to minimize client downtime. Coordinate activities with provisioning engineers, field technicians, hub engineers and local client to conduct successful maintenance windows, ensure clients have up-to-date premise equipment, and minimize outage time for all impacted clients.Utilize Tableau and Salesforce to review 30-60-90 day implementation trends. Identify actions required to align construction, hub work, equipment acquisition, engineering & provisioning and installation. Reduce client wait time while implementation for services requested is in progress.

Albany, New York Area

Manage National Fortune 1000 client installations, bandwidth upgrades and service change requests within fiber optic solutions. Communicate with client & internal teams to fully understand installation process and properly coordinate resources when and where necessary to meet client deadlines. Identify any and all roadblocks and work with external and internal resources to remove them while continuously striving to achieve projection goals and milestones.Create custom reporting capturing system data, milestone achievements, timelines and mission critical statements to effectively communicate project progress in a site-by-site snapshot. Present custom reports visually to clients to identify milestone achievement and areas of improvement.Currently manage Ethernet, Dedicated Internet Access, ELAN, EPL Point-to-Point, Multi-Point-to-Multi-Point and Type II project implementations.Responsible for understanding & clearly communicating entire project process, resources required, timeline needed for successful installation/upgrades/changes to all internal teams involved in client project. Actively coordinate & schedule technical resources needed to achieve client's contract goals.

Currently manage National Fortune 1000 client work within retail, commercial & manufacturing market sectors, post-sale, to implement fiber and/or high speed data solutions at between 1 and 400 locations nationwide.Communicate with client & internal teams to identify critical project path, milestones, requested timeline, any and all roadblocks, process bottle-necks and layers of resources with whom coordination is necessary to achieve project completionConduct kick-off meetings with core project team and client to gain formal acceptance of project plan. Work closely in a cross-functional fashion with sales, IT, engineering, client services management and senior leadership towards client project goals. Conduct project gap analysis and create plan to continuously move team toward client requirementsDuring project execution, work with several teams to understand, create and disseminate project process mapping. Keep high speed data installations on timeline, identify reasons locations may stall, work in a cross-functional fashion to push progress. During fiber solution execution, work closely with facility construction teams to manage timelines, physical work required including permits necessary, and estimated completion dates. Work closely with design & provisioning engineering teams to deliver solutions. If after-hours/weekend work required, coordinate required resources to accomplish installation goalsCommunicate project progress, including Gantt chart progress snapshot and a solid project status update report, with client on a regular weekly basis.Manage stakeholder expectations and engagement. Execute and manage issue logs, as required, to keep project on trackAs project close approaches, gain acceptance from client, confirm requested goals have been met. Solicit feedback from internal and client teams and identify lessons learned and ways available to continuously improve project delivery

Albany, New York Area

Specializing in e-marketing campaign development, implementation & analysis. These activities tie into my client's online presence throughout the web. I help them create a cohesive brand across all virtual platforms and provide analytics to further refine their marketing efforts.

Saratoga Stitches is a custom garment alterations, fabric repurposing & home decor business that started from a passion for sewing and all things textiles. We serve the Greater Capital District of NY.

Effectively creating, testing & implementing procurement processes specific to vendor software enterprises . Handle day-to-day customer requirements, manage client expectations & continuous updates, all while ensuring top quality products reach their final logistical destinations on exact requested delivery dates.

Albany, Ny

I manage large industrial/healthcare/distribution accounts to help them realize savings, increase productivity and improve business practices from an MRO standpoint.

Malta, Ny

Managed energy management, efficiency & improvement contracts between State government and commercial & industrial facilities across New York.Qualified energy improvement capital projects, appropriated funding and reported back on energy savings upon project completion. Presented NYSERDA energy efficiency programs and funding opportunities to industrial manufacturing professionals at trade organization meetings, tradeshows and conferences, as well as one-on-one meetings with senior top level industry leaders. Assisted in finding sources of funding to execute on implementation plan of recommended energy efficiency measures and projects.Continuously helped Industrial customers lower electrical/natural gas facility costs, increase productivity of facility and sustainability of overall business. Followed up with industrial & manufacturing customers on energy savings outcomes and create trend & feedback reports to present back to NYSERDA.

Albany, New York Area

• Created engineering project submittals from mechanical/electrical HVAC controls construction documents • Administration of company’s cut sheet database for Controls division • Engineering of electric and pneumatic controls systems for new construction and/or existing site retrofits • Electrical design and layout of control panels • Design of equipment’s electrical wiring diagrams and mechanical and electrical installation diagrams • Composition of sequences of operation for large, commercial heating, ventilation and air conditioning systems

Website and database/content management system designer for small web & graphics firm in Saratoga Springs, NY.

Project manager in Mahnattan for Building Automation Controls in New Construction.

Maintain fantastic customer relationships while offering as many solutions to each business segment as possible. Finished in top 8% of overall company sales team and was a leader in sales process execution year over year. Exceeded sales goals and assisted team members in their account strategy creation & implementation in order to earn increasing market share.

Sales associate and managerial rotational program associate for commercial building supply company.

Bs, Interdisciplinary Engineering & Mgt

Activities and Societies: Served as class government representative Jr. & Sr. years. Sister in Phi Sigma Sigma.Studied Interdisciplinary.

Education record