Reza Rahmani Email & Phone Number

Shanghai City, China

• Providing first class technical support for Microsoft customers all over the world, troubleshooting Microsoft Exchange server, Exchange Online, and hybrid deployment using Windows PowerShell or GUI.• Troubleshooting Active Directory, Azure Active Directory, and Azure AD Connect problems. • Troubleshooting Microsoft Teams technical problems.• Interviewing new applicants and providing technical training for newcomers to help develop their hard and soft skills and communications.

Shahriar, Tehran

• Managed more than 5 teams of sales representatives (including inside and outside sales reps).• Reviewed existing customer lists and developed strategies to increase sales. Identified key clients and planned to develop niche markets.• Periodically evaluated products and devised detailed marketing plans for each product.• Set sales target and target areas based on market research and evaluation.• Prepared analytic reports for sales manager and helped calculate prices, commissions, and salaries.• Re-engineered existing administrative and sales processes to improve efficiency • Communicated and negotiations with foreign customers mostly in Middle East.• Coached, trained, and disciplined sales reps to improve their inter and intra personal skills.

Chengdu, Sichuan, China

• Lectured Calculus I, II, and Physics (Mechanics). • Prepared and created problem sets and graded homework assignments and tests.• Provided timely and thorough feedback to students.

Tehran, Iran

• Designed company website using Photoshop, WordPress, and some HTML.• Accomplished R&D researches, feasibility and profitability assessment of proposed projects. • Created and modified a few programs for the company and its affiliates.• Resolved IT problems and maintained daily performance of computer systems.

Khorasan-E Razavi Province, Iran

• Designed an Injection Moulding Machine using SolidWorks and some ABAQUS.• Assisted Sales and Trade managers regarding engineering and commercial issues.• Created a computer program for after sales services scheduling, developed a Database using Visual Basic, and improved performance of after-sales service team.• Designed company website using Photoshop, WordPress, and some HTML.• Performed R&D researches regarding IMM and Plastics industry.• Resolved IT problems and maintained daily performance of computer systems.

Master Of Business Administration - Mba, Business Administration And Management, General

Chinese Language And Literature

Bachelor'S Degree, Mechanical Engineering