Operations Manager
Current
Jun 2023 - Present
AeroLeads people directory · profile
Tammy Chu Email & Phone Number
Operation Manager
at
Wicresoft
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Operation Manager
Location
Shanghai, China
Company size
Who is Tammy Chu? Overview
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Quick answer
Tammy Chu is listed as Operation Manager at Wicresoft, a with 1774 employees, based in Shanghai, China. AeroLeads shows a matched LinkedIn profile for Tammy Chu.
Tammy Chu previously worked as Operations Manager at Wicresoft and Coach at 美商蘋果電腦股份有限公司. Tammy Chu holds Bachelor'S Degree, Tourism And Travel Services Management from 中國文化大學.
Company email context
Email format at Wicresoft
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Wicresoft
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Profile bio
About Tammy Chu
6+ years of experience dedicated to customer service and a strong passion for customer experience and satisfaction.Specialties:Verbal and written communication ｜Customer success strategy｜ Problem-solving｜ Process improvement ｜Team collaboration | Coaching skillsSkills:1. Multiple language skills. (Mandarin, English, Korean) 2. Demonstrating leadership through responsibility and accountability.3. Effective communication and presentation skills.4. Insight-out coaching skills.Abroad Experience:1. 2010, Perth, Australia. (Language Program)2. 2015-2016, Kongju, South Korea. (Exchange Student Program)3. 2018, San Diego, USA. (Language Program)
Current workplace
Tammy Chu's current company
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Wicresoft
7 roles
Tammy Chu work experience
A career timeline built from the work history available for this profile.
Coach
Feb 2023 - Jun 2023
Retail Customer Care
Jun 2022 - Jun 2023
Team Manager
-Team management: Demonstrating leadership through people skills, being responsible, and being accountable. Lead the team to deliver extraordinary customer service.-Serve as a leader and contact point for escalated point resolution for customers.-Build and keep great relationship with external/internal global stakeholders to meet the business target.-Customer satisfaction analyzing: Establish case analysis and drive process improvements. Develop strategies after analyzing the delivery result.
May 2021 - May 2022
Technical Support Team Lead
-Team operations: Lead team meetings focusing on team performance and workload updates. -Deliver trainings to the team for customer service mind-set, customer service soft skills, and effective communication skills.-Create and update weekly reports displaying team performance against expectations. One on one talk with the members on performance and ongoing coachingmethods in weekly performance review meetings.-Analyze unsatisfied customer feedbacks and initiate improvements and strategies.
Aug 2020 - May 2021
Quality Assurance
-Proactively monitor engineers’ daily work to follow the process.-Coaching engineers to deliver excellent customer service while doing the technical support service.-Analyze DSAT cases and establish improvement plans.
May 2020 - Aug 2020
Consultant
-Coach students with foreign exchange programs and develop customized study plans according to their needs and expectations.-Communicate with customers closely, supported the customer from pre-session preparations to post-session development, establish and manage customer relations with EF.
Nov 2017 - Sep 2018
Team & coworkers
Colleagues at Wicresoft
Other employees you can reach at wicresoft.com. View company contacts for 1774 employees →
RC
Ruoyi Chen
Colleague at WicresoftMinhang District, Shanghai, China
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UW
Uranus Wang
Colleague at WicresoftShenzhen, Guangdong, China
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AL
Alana Li
Colleague at WicresoftChina
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IM
Iulian Mitrea
Colleague at WicresoftStrăşeni, Moldova, Republic Of
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余
余卓君
Colleague at WicresoftGuangzhou, Guangdong, China
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何
何雯雯
Colleague at WicresoftHaidian District, Beijing, China
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CL
Carton Lee
Colleague at WicresoftChina
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SZ
Skan Zhang
Colleague at WicresoftGuiyang, Guizhou, China
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汪
汪华伟
Colleague at WicresoftMinhang District, Shanghai, China
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RR
Reza Rahmani
Colleague at WicresoftShanghai, China
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Ruoyi Chen
Colleague at WicresoftMinhang District, Shanghai, China
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UW
Uranus Wang
Colleague at WicresoftShenzhen, Guangdong, China
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AL
Alana Li
Colleague at WicresoftChina
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IM
Iulian Mitrea
Colleague at WicresoftStrăşeni, Moldova, Republic Of
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余
余卓君
Colleague at WicresoftGuangzhou, Guangdong, China
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何
何雯雯
Colleague at WicresoftHaidian District, Beijing, China
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CL
Carton Lee
Colleague at WicresoftChina
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SZ
Skan Zhang
Colleague at WicresoftGuiyang, Guizhou, China
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汪
汪华伟
Colleague at WicresoftMinhang District, Shanghai, China
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RR
Reza Rahmani
Colleague at WicresoftShanghai, China
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1 education record
Tammy Chu education
FAQ
Frequently asked questions about Tammy Chu
Quick answers generated from the profile data available on this page.
What company does Tammy Chu work for?
Tammy Chu works for Wicresoft.
What is Tammy Chu's role at Wicresoft?
Tammy Chu is listed as Operation Manager at Wicresoft.
Where is Tammy Chu based?
Tammy Chu is based in Shanghai, China while working with Wicresoft.
What companies has Tammy Chu worked for?
Tammy Chu has worked for Wicresoft, 美商蘋果電腦股份有限公司, Apple, and Ef英孚教育.
Who are Tammy Chu's colleagues at Wicresoft?
Tammy Chu's colleagues at Wicresoft include Ruoyi Chen, Uranus Wang, Alana Li, Iulian Mitrea, and 余卓君.
How can I contact Tammy Chu?
You can use AeroLeads to view verified contact signals for Tammy Chu at Wicresoft, including work email, phone, and LinkedIn data when available.
What schools did Tammy Chu attend?
Tammy Chu holds Bachelor'S Degree, Tourism And Travel Services Management from 中國文化大學.
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