Orlando Ashman Email & Phone Number

Snellville, GA, US

United States

-Strategic Customer Service Management: Resolve high-level customer service projects with a proactive approach.-Expert in Partner Inquiries: Research and address partner inquiries, ensuring accuracy in account change requests and full card number requests.-Data Security Compliance: Adhere to sensitive data protocols in delivering full card numbers and.

Georgia, United States

-Exceptional Service Leadership-Operational Efficiency and Strategy Implementation-Sales Growth and Compliance Management

Georgia, United States

-Dynamic Customer Engagement: Addressed inquiries with adaptability and efficiency in a fast-paced contact center environment.-Efficient Data Management: Navigated online tracking tools for accurate data entry, and change requests, ensuring seamless operations.-Strategic Merchant Relations and Collaboration: Reviewed reports, contributing to customer.

New York, United States

-Led a lean, efficient operation focusing on process improvements and customer satisfaction.-Managed schedules, facilitated onboarding, and oversaw daily operations.-Initiated a partial paperless system, revamped the company website, and enhanced online platforms by consistently updating them with new and exciting content, promo modules, and graphics.

Jamaica

-Quality Assurance Strategy Development: Played a key role in developing and executing the overall quality assurance strategy for the FOUNDRY POS product, ensuring adherence to software quality standards.-Initiative Leadership and Process Improvement: Led Quality Assurance initiatives and process improvements, conducting testing for both on-premise and.

Jamaica

-Technical Leadership and Collaboration: Served as a key point of contact for Development and Quality Management, providing guidance to support teams and contributing to platform-wide improvements.-Efficient Operations and Strategy Contribution: Ensured smooth handling of calls, contributed to strategy development, quality management, and testing.

Jamaica

Jamaica

-Team Leadership and Recognition: Led an eight-member team at Rapid True Value, fostering teamwork and achieving recognition as the top-performing team.-Strategic Merchandising: Organized effective merchandising operations, resulting in a 15% sales increase and market recognition.-Inventory Management: Executed company guidelines to enhance inventory.

Certificate, Google Cybersecurity

- Security Risk Management - Cyber Security Foundation - Detection and Response - Cybersecurity Tasks with Python - Linux and SQL

Certificate, Information Technology

Courses: Hardware/Software components, Virtualization and Cloud Computing, Security, Operational Procedures and Systems, Software.