Orlando Hampton Email & Phone Number

Atlanta, GA, US

Atlanta Metropolitan Area

A $2B unicorn with +2K employees, Afiniti provides an award-winning contact center software solution that uses AI to make optimal pairings between customers and customer service agents. These optimal pairings directly improve customer experience which can be precisely measured based on the positive impact to sales and retention performance. The solution is.

Atlanta Metropolitan Area

Usher’s New Look® (UNL) is a non-profit organization that transforms the lives of under-resourced youth through a comprehensive program which develops passion-driven, global leaders. Founded in 1999 by Usher Raymond IV and his mother Jonetta Patton, who were inspired after witnessing the dire narratives of Atlanta teens in a courtroom. As a result, UNL was.

Seattle, Washington, United States

Started in 1999, IGNITE (Inspiring Girls Now In Technology Evolution) is a nonprofit 501(c)(3) organization that introduces school girls from grades 5-12 to technology careers via panel discussions, job shadowing, mentoring and field trips throughout the school year to visit the work places of professional women in Science, Technology, Engineering and Math.

Washington, District Of Columbia, United States

The WICT Network is dedicated to empowering women leaders who light the way for others and create a lasting legacy of diversity, equity and inclusion. We provide a unique peer-to-peer and business-to-business network like no other. Our member resources, educational events, and diversity research helps ensure we are market leaders – but our most important.

The National Kidney Foundation is revolutionizing the fight to save lives by eliminating preventable kidney disease, accelerating innovation for the dignity of the patient experience, and dismantling structural inequities in kidney care, dialysis, and transplantation.

New York, New York, United States

• Responsible for global Acquisitions Telemarketing, Apply-by-Phone and Lending Operations. Managed +10.000 vendor telephone service representatives and 200 global employees. Responsible for the placement and performance.
• Migrated apply-by-phone and telemarketing work from domestic to global providers, reducing operating expenses by 50%, while improving performance.
• Established Lending Operations in Mumbai, India resulting in 100k incremental accounts valued at $13.5M in profit.

San Francisco, California, United States

Managed telemarketing quality and training teams supporting outbound and inbound calling. Led RFP project to outsource quality monitoring function to a 3rd party agency resulting in a 300% increase in productivity with no increase in expense. Planned and coordinated multiple vendor summits designed around clear communication with our strategic partners..

Pittsburgh, Pennsylvania, United States

Promoted 5 times in 3 years moving from TSR - Supervisor - Trainer - IT Project Manager - Account Manager - Sr. Account Manager. Received the “Top Trainer” award from AT&T after designing and implementing “Win-back” training that was eventually rolled out across their entire vendor network and internal operations. Responsible for the growth of the.