Orlando Hampton Email and Phone Number
I am a seasoned professional with deep expertise in Artificial Intelligence operations and business development. Over the past 15 years, I have successfully managed enterprise-level AI solutions, facilitating significant business transformations worldwide.As the Chief Customer Officer at Afiniti, I lead efforts to enhance revenue growth and expand market presence through strategic initiatives and partnerships with major industry players. My foundational experience in financial services involved leading global operations and optimizing service delivery for top-tier firms, achieving substantial efficiencies and performance enhancements.Beyond my professional endeavors, I am committed to making a positive social impact. I serve on the boards of Usher’s New Look and IGNITE Worldwide, organizations dedicated to empowering under-resourced youth and promoting gender equity in STEM through innovative mentorship and leadership programs.Key Skills: • AI and Technology Solutions • Strategic Business Development • Global Operations Management • Leadership and Team Development • Stakeholder and Relationship Management • Diversity, Equity, and Inclusion AdvocacyLet’s Connect!I look forward to connecting with fellow professionals who are driven to leverage technology for business excellence and impactful societal change. Feel free to reach out via LinkedIn or email.
Usher'S New Look
View- Website:
- afiniti.com
- Employees:
- 1403
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Member Board Of DirectorsUsher'S New LookAtlanta, Ga, Us
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Chief Customer OfficerAfiniti Mar 2008 - PresentAtlanta Metropolitan AreaA $2B unicorn with +2K employees, Afiniti provides an award-winning contact center software solution that uses AI to make optimal pairings between customers and customer service agents. These optimal pairings directly improve customer experience which can be precisely measured based on the positive impact to sales and retention performance. The solution is industry agnostic and works across sectors, from finance to healthcare to telecommunication to travel, by optimizing phone, chat, email and retail channels. -
Member Board Of DirectorsUsher'S New Look May 2024 - PresentAtlanta Metropolitan AreaUsher’s New Look® (UNL) is a non-profit organization that transforms the lives of under-resourced youth through a comprehensive program which develops passion-driven, global leaders. Founded in 1999 by Usher Raymond IV and his mother Jonetta Patton, who were inspired after witnessing the dire narratives of Atlanta teens in a courtroom. As a result, UNL was created to tackle systemic barriers that prevent teens from graduating from high school and college.Since its formation, Usher’s New Look has become a catalyst for under-resourced youth around the world to find their spark (passion), graduate, and reach their full potential. With unique mentorship and leadership programming designed to help teens see past their circumstances, discover their potential and unlock their purpose, UNL is creating a global network of leaders. To date, we’ve touched the lives of more than 50,000 youth!
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Member Board Of DirectorsIgnite Worldwide Jun 2021 - PresentSeattle, Washington, United StatesStarted in 1999, IGNITE (Inspiring Girls Now In Technology Evolution) is a nonprofit 501(c)(3) organization that introduces school girls from grades 5-12 to technology careers via panel discussions, job shadowing, mentoring and field trips throughout the school year to visit the work places of professional women in Science, Technology, Engineering and Math (STEM) careers.IGNITE has educated and empowered over 80,000 young women from grades 5-12 to pursue education and careers in STEM. In the Seattle School District alone, female participation in technology classes soared from 10% to 50% since the start of the IGNITE program. IGNITE is a program that works for any school: in addition to over 35 chapters formed across the United States, IGNITE has international chapters in Ghana, Nigeria, and Uganda. -
Past Board MemberThe Wict Network Jan 2020 - Dec 2023Washington, District Of Columbia, United StatesThe WICT Network is dedicated to empowering women leaders who light the way for others and create a lasting legacy of diversity, equity and inclusion. We provide a unique peer-to-peer and business-to-business network like no other. Our member resources, educational events, and diversity research helps ensure we are market leaders – but our most important asset is YOU. -
Past Board MemberNational Kidney Foundation Oct 2020 - Oct 2023The National Kidney Foundation is revolutionizing the fight to save lives by eliminating preventable kidney disease, accelerating innovation for the dignity of the patient experience, and dismantling structural inequities in kidney care, dialysis, and transplantation. -
Sr. Business Operations ManagerJpmorgan Chase & Co. May 2003 - Mar 2008New York, New York, United StatesResponsible for global Acquisitions Telemarketing, Apply-by-Phone and Lending Operations. Managed +10.000 vendor telephone service representatives and 200 global employees. Responsible for the placement and performance of $300M in annual vendor spend in the US, Philippines, India, and Latin America. • Migrated apply-by-phone and telemarketing work from domestic to global providers, reducing operating expenses by 50%, while improving performance.• Established Lending Operations in Mumbai, India resulting in 100k incremental accounts valued at $13.5M in profit. -
Vice PresidentProvidian Financial Corporation Aug 1998 - May 2003San Francisco, California, United StatesManaged telemarketing quality and training teams supporting outbound and inbound calling. Led RFP project to outsource quality monitoring function to a 3rd party agency resulting in a 300% increase in productivity with no increase in expense. Planned and coordinated multiple vendor summits designed around clear communication with our strategic partners. Direct management responsibility for 70,000 hours of OBTM per month for the PVN Classic and PVN Platinum cards. -
Sr. Clients Services ManagerReese Teleservices Jan 1995 - Aug 1998Pittsburgh, Pennsylvania, United StatesPromoted 5 times in 3 years moving from TSR - Supervisor - Trainer - IT Project Manager - Account Manager - Sr. Account Manager. Received the “Top Trainer” award from AT&T after designing and implementing “Win-back” training that was eventually rolled out across their entire vendor network and internal operations. Responsible for the growth of the Providian Credit Card account from monthly hours of 3K to nearly 50K during my tenure as Account Manager.
Frequently Asked Questions about Orlando Hampton
What company does Orlando Hampton work for?
Orlando Hampton works for Usher's New Look
What is Orlando Hampton's role at the current company?
Orlando Hampton's current role is Member Board of Directors.
Who are Orlando Hampton's colleagues?
Orlando Hampton's colleagues are Syed Faizan Ahmed, Engr. Ahsan Nisar, Shahid Iqbal, Asad Ali Amjad, Muhammad Arbab, Mohammad J. Khan, Zainab Hasnain.
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Orlando Hampton
Richmond County, Ga -
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