Orna Barok Email & Phone Number

• Characterizing information systems and writing detailed requirements for the benefit of business processes, including winning an outstanding project award - People and Computers.• Working with IT and subcontractors in full partnership - defining the requirements, characteristics.• Defining business processes and writing specifications for BI, RPA and more.• Management and responsibility for improving project management processes, PMO work processes and customer support management.• Working with consulting companies and performing diagnostics to identify root problems in Elbit process and providing solutions to these problems.

• Managing the After Sales Support, which includes managing the ongoing interface with the customer to maintain customer satisfaction and ensure compliance with the contractual commitment of the program (such as: SLA, availability, TAT…).• Handling all elements of customer support including the supply of ILS products (calculation and procurement of spare parts, definition of required test equipment, definition of maintenance policy, training and literature) starting from the initiation phase to delivery and implementation of the system, delivery of ILS products on time with quality & professionalism • guidance with a lateral view of Clal systems• Management maintenance projects with the customers

Israel

• Management of maintenance contracts (over $ 200 million) including planning, management and budget control. Responsible for the bottom-line both overall Revenue and Profit margin.• Managing customer relationships while ensuring customer satisfaction. • Management of a global team of 260 employees• Defining and managing procurement for spare parts for service contracts

Israel

• Management of maintenance contracts (over $ 200 million) including planning, management and budget control. Responsible for the bottom-line both overall Revenue and Profit margin.• Managing customer relationships while ensuring customer satisfaction. • Management of a global team of 260 employees• Defining and managing procurement for spare parts for service contracts

Israel

• Responsible for Processes & Method team, defining work processes on a large-scale project including defining project life cycle, maintenance processes, procurement processes, Business Information and defining KPI.

Israel

• Specification, analysis and development of company work plans and execution of O&M operational projects• SAP ERP - Lead specification development for project and industrial management modules company engineering and maintenance (RAMCO)• Analysis of flight launch bottlenecks: defined procedures & specifications for supporting data system

Israel

Career Officer in the Israeli Air Force -Last Positions: - Head of Resource Planning & Evaluation Branch – Air Force Staff (Lt. Col.) - Head of Work Plans and Project Management Branch (Lt. Col.) - Head of Common Items Branch – Air Force Logistics Center (Lt. Col.) - Operations Manager – Air Force Electronics Plant (Major)

Master Of Business Administration (M.B.A.)

Engineer’S Degree, Bsc In Industrial Engineering And Management