Claire Ortega Email & Phone Number

• Owned organic social copywriting across TikTok, Instagram, Twitter, and Facebook for daily posts, reactive community management, and key campaigns. • Identified trending moments, sounds, and formats on TikTok, Instagram, and Twitter to create reactive culturally relevant content and deliver daily trend reports for clients.• Maintained strong social media and brand presence across Twitter, Facebook, Instagram, YouTube and TikTok platforms. Monitored and moderated live stream events on Twitch.• Led creation and management of organic social calendars across Facebook, Instagram, Twitter, and TikTok.• Collaborated with Strategy, Creative, and Production leads to create and execute social scheduling, posting, daily content, and high-lift live events.• Launched client TikTok account and collaborated with Creative and Production teams to source content, edit videos, write copy, and record on-camera content.• Contributed to brainstorming for monthly social calendars and large campaigns for gaming clients while keeping client social goals top of mind.• Reviewed content performance with the Analytics team to deliver weekly & ad-hoc social performance reports.• Managed brand outreach for surprise and delight efforts, giveaways, and user-generated content.• Assisted larger Strategy, Social, and Creative teams in developing and implementing brand voice, social media strategies, and creative proposals for new business opportunities. Clients: Hearthstone, World of Warcraft, Teamfight Tactics, Legends of Runeterra, YouTube, Muppets Mayhem, Amazon Studios, Crunchyroll, Meta

Los Angeles, California, United States

• Assisted the Strategy and Creative teams in developing and implementing a custom brand voice and social media strategies across multiple platforms and content types. (TW/IG/TikTok)• Owned paid and organic social copywriting across several platforms for key campaigns. (TW/ IG/ FB/ Tiktok/ Pinterest) • Created response guides for agency partners for live stream events and interactive social posts. • Monitored and moderated Facebook live shopping events.• Owned all strategy, design, and copywriting for quick-turn and trending social content, tapping into viral moments and emerging trends across several platforms and content types. Content was developed using Procreate, Adobe Photoshop, Adobe Premiere Rush, CapCut, Pixelmator Photo, and Vectornator. (TW/IG/TikTok) • Top 12 TW posts received an average of 532K organic impressions, with the highest performing post peaking at 2M organic impressions. • Average engagements for top 12 TW posts received an average of 47K organic engagements, with the highest performing post peaking at 179K organic engagements.• Participated in brainstorms and copywriting (English + Spanish) across multiple campaigns. • Managed brand outreach for surprise and delight efforts, giveaways, and user-generated content.• Assisted the Strategy and Creative teams in managing asset development and production timelines.Clients: Petco

Los Angeles, California, United States

• Assisted the Consumer Engagement team in developing and implementing brand voice and organic social media strategies.• Maintained strong social media and brand presence across Twitter, Facebook, and Instagram platforms for different clients in both English and Spanish.• Created and managed monthly organic social calendars for several brands across Facebook, Instagram, and Twitter.• Monitored the online presence of the company's brand and engage with users, strengthening customer relationships.• Monitored and moderated live stream events.• Curated and designed organic content for several brands across Facebook, Instagram, and Twitter.• Designed all social creative assets for the 2020 Pacifico Winter Merch Sweepstakes using Adobe Photoshop, Illustrator, Procreate, and Vectornator. • Utilized photo-editing and vector design tools, such as Adobe Illustrator, Photoshop, Procreate, and Vectornator to create organic Instagram assets such as Highlight covers and Stories.• Managed and fulfilled brand surprise and delight efforts on social.• Participated in the leadership team for an agency-wide training program that educated entry-level employees about the media industry.• Utilized Social Media analytic tools, such as Agorapulse, Netbase, and Sprinklr to track customer engagement and draw conclusions about user data for reporting.Clients: Constellation Brands, Tim Hortons US, Petco, NowThis

Los Angeles, California, United States

• Assisted the Digital Experiences team in developing and implementing brand voice and organic social media strategies.• Maintained strong social media and brand presence across Twitter, Facebook, and Instagram platforms for different clients in both English and Spanish.• Monitored the online presence of the company's brand and engage with users, strengthening customer relationships.• Utilized Social Media analytic tools, such as Agorapulse to track customer engagement and draw conclusions about user data for reporting.• Created custom reports for each brand to analyze consumer sentiment and optimize social performance.• Utilized native social platform tools within apps like Instagram and Story Art create organic Instagram assets such as Stories.• Participated in and won first prize in an agency-wide training program that educated entry-level employees about the media industry.Clients: Constellation Brands

Sacramento, California Area

Scheduled and edited Facebook and Twitter posts. Hootsuite.Researched post content and created posts for multiple social media accounts.

Read weekly manuscripts and wrote reports on their potential. Analyzed query letters and reported back on if I thought they should be pursued.

Sacramento, California Area

Main manager for the Instagram account.Kept track of analytics and post according to trends in analytics. Instagram Insights. Grew account engagement and follower count.

Manage a Desk of 8+ people and create weekly schedulesProviding information and resources to students and visitors regarding the building, Student housing Office (SHO), LMU and the surrounding LA area. Referring concerns or complaints to appropriate Residence Life personnel at times when the Student Housing Office or any other pertinent campus office is closed. Checking out cleaning and recreational equipment to community residents. Help aid Residents with work orders.Offering great amenities that each different building has to offerMonitoring the entry of each student and visitor entering the building.Reporting any suspicious or threatening activity to appropriate Residence Life personnel. Keep track of staff that is On-DutyPreventing any deliveries or drop-offs from going to individual rooms.Serving as the center of communication in emergency situations (fire, accident, physical threat, etc.)Issue and keep track of 1 hour lock-out cards

Greater Los Angeles Area

While studying at Loyola Marymount University, I had the unique opportunity to work both as a editor and translator on Evangelina Arce’s recently published bilingual poetry book, Para mi hija Silvia/For my daughter Silvia. This was a Volunteer Translation project that was a part of Alicia Partnoy's Latin American Poetry class at Loyola Marymount University. My duties consisted of checking poems for quality control, coordinating corrections for grammatical and lexical errors in both translations and original poems, and aiding in the translation of poems from Spanish to English. As a result, we were able to successfully publish this impactful book on schedule in December of 2017.

Assist students with:PrintingInformation Commons ComputersDirectionsBasic research assistanceReferrals

Pereira 100

A college ambassador, interacting with current & prospective students, visitors, faculty, campus offices and at university events.Contribute to the administrative & support functions of the Center for Student Success. Help students navigate the college’s academic programs, policies and procedures.Recommend academic & experiential opportunities and other campus resources connected to students’ field of study.

Xavier Hall Room 112

Responsible for the smooth operation of each program being hosted at LMU. This summer I worked with over 10,000 conference guests from mid-May to mid-August. As part of the summer staff, I became an expert in various skills including (but not limited to): guest registration, facility supervision, linen distribution, event setups, and general office duties.

I operated, maintained, and provided technical support for school employees and non-technical workers on the school's information systems, both hardware and software.

Culver City

Aided in database construction and created statistics reports.Managed multiple social media accounts.

Aided in coding and testing both Android and IOS apps.Built an interactive card game where users guess the value of the next card in the deck. Created user flows and wireframes for an IOS app.

Bachelor Of Arts (B.A.), Spanish Language And Literature

Activities and Societies: Alpha Chi Omega and LMU MMA Club

Minor, Computer Science

Activities and Societies: LMU Mock Trial, Society of Women Engineers