Program Analyst
Kolkata, West Bengal, India
Served as a consultative assistant to technical staff and business unit clients, effectively recommending and implementing solutions to address business problems.Actively participated in the Production Support Team, resolving tickets and incidents to achieve high user satisfaction and efficient incident management within SLA timeframes.Optimized processes by evaluating job schedules, leading to significant reductions in processing time and enhancing overall operational efficiency.Collaborated with testing, development, and requirements teams to analyze and solve common issues, fostering a collaborative approach to problem-solving.Managed change initiatives, including problem break fixes and enhancements, while conducting thorough integration and unit testing on applications.Conducted multiple Root Cause Analyses to identify and implement long-term solutions for recurring issues, enhancing application resilience and reducing incident inflow.As the Product Owner for IFX Calc, monitored product management using Agile methodology, assisted in backlog creation, developed user stories, and supported the Testing team in composing test cases for quality assurance.Engaged in documentation and monitoring using MS Excel and AutoSys, maintained a Knowledge Base of known issues, and contributed to BRD and FRD document creation and assisted in supported RFP response, ensuring thorough documentation of project specifications and client needs.Led the development of the backend system for student teaching and enrollment processes using PHP.Planned, coded, and deployed web-based applications utilizing PHP, MySQL, and JavaScript, ensuring robust and effective solutions.Maintained effective communication of project changes and updates, keeping the team aligned with client expectations and project goals.Integrated customer requirements into the development of customized frameworks, delivering bespoke solutions.